The Rise of the Techno-Service Sector
The Growing Inter-Dependency of Social and Technical Skills in the Work of ERP Implementers1
Bibliographic Data
| ID | 5948703 |
|---|---|
| Authors | Asaf Darr (0000-0002-2489-4796, University of Haifa, corresponding author) |
| Year | 2008 |
| Volume | 2008 |
| Issue | 1 |
| Pages | 8-30 |
| Publication date | 2008-11-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Ethnographic Praxis in Industry Conference Proceedings (CONFERENCE) |
| Journal identifiers | ISSN: 1559-890X • E-ISSN: 1559-8918 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1559-8918.2008.tb00091.x |
| OpenAlex | W2093280401 |
| Language | EN |
| Citations received | 1 |
| References cited | 20 |
This paper attempts to move away from portraying service and knowledge work as opposite trends in advanced economies. Instead, it maintains that a closer look at the changing nature of work will highlight the need to rearrange our aggregate occupational data so as to include special categories for a hybrid form: the techno-service sector. After presenting a typology of occupations based on the degree to which knowledge and service elements are intertwined, the paper analyze the work of Enterprise Resource Planning [ERP] implementers as a key example of techno-service work. It highlights the practices of 'reverse customization' and 'translation' performed by the implementers, which effectively combine service and knowledge work. The paper explains the growing inter-dependency of social and technical skills by the shift from the sale of a product to the sale of a process. This shift underpins the growing penetration of professional work into the heart of the industrial enterprise
Business · Dependency (UML · Knowledge management · Personalization · Process (computing · Process management · Product (mathematics · Service (business · Service provider · Sociology · Tertiary sector of the economy · Typology · Work (physics · Computer Science · Engineering · Information Systems Theories and Implementation · Innovation, Technology, and Society · Service and Product Innovation · Marketing
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Gurus, Hired Guns, and Warm Bodies
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Situated Learning
Professional Vision
In the Backrooms of Science
What is Skill
Skill
Knowledge Workers as a 'New Class
Working at Webboyz
Assumptions, Assertions and the Need for Evidence
New-Class' and Cumulative Trend Explanations of the Liberal Political Attitudes of Professionals
| Unique citing works | 1 |
|---|---|
| Citations per year | 0,13 |
| Citation span | 2018 - 2018 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |