Policy Change Inside the Enterprise
The Role of Anthropology
Bibliographic Data
| ID | 5948812 |
|---|---|
| Authors | Alexandra Mack (Pitney Bowes (France)), Josh Kaplan (0000-0001-7466-5142, Yale University) |
| Year | 2009 |
| Volume | 2009 |
| Issue | 1 |
| Pages | 59-71 |
| Publication date | 2009-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Ethnographic Praxis in Industry Conference Proceedings (CONFERENCE) |
| Journal identifiers | ISSN: 1559-890X • E-ISSN: 1559-8918 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/j.1559-8918.2009.tb00128.x |
| OpenAlex | W2125955967 |
| Language | EN |
| Citations received | 3 |
| References cited | 11 |
This paper addresses corporate policymaking and its varied meanings through organizational hierarchies and across departments. We argue for an approach to policymaking and implementation in large companies such that the impact on work remains visible to decision makers, and such that employees engage with, and promote the changes being made. In evaluating the effects of a policy change inside our company, we found that not only did the justifications for the original policy not hold up, policy implementation negatively impacted certain job roles and departments and employee engagement was undermined. A key implication of our findings is that implementation plans should assess the impact on affected parties, and we suggest that anthropologists are well-suited to conduct this assessment. If deployed to evaluate the effects and effectiveness of policy changes on people, work practices and perceptions, anthropologists can influence the direction of policy as it is being formulated and tested, and recommend adjustments to better achieve policies' stated aims
Business · Key (lock · Organizational change · Perception · Political science · Public relations · Work (physics · Computer Science · Evaluation and Performance Assessment · Psychology
| Unique citing works | 3 |
|---|---|
| Citations per year | 0.21 |
| Citation span | 2012 - 2017 (6) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |