Requests and know-how questions
Initiating instruction in workplace interaction
Bibliographic Data
| ID | 5966348 |
|---|---|
| Authors | Jonas Risberg (0000-0001-8162-8040, Uppsala University, corresponding author), Gustav Lymer (0000-0003-1157-8038, Stockholm University) |
| Year | 2020 |
| Volume | 22 |
| Issue | 6 |
| Pages | 753-776 |
| Publication date | 2020-12-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Discourse Studies (JOURNAL) |
| Journal identifiers | ISSN: 1461-4456 • E-ISSN: 1461-7080 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/1461445620928239 |
| OpenAlex | W3091540199 |
| Language | EN |
| Citations received | 7 |
| References cited | 28 |
While it is recognized that instruction between co-workers is a central component of everyday workplace interaction and learning, this study investigates the ways in which such instructional events are practically initiated in interaction. We analyse recordings of everyday work at a radio station, where journalists prepare and broadcast local news. In our data, a distinction can be made between two interactional contexts from which instructional interactions emerge: searches, where one party is looking for a suitable helper; and established interactions, where the initiation of instruction is prefigured by immediate prior interaction. A further finding is that these two contexts are associated with two different ways of initiating instruction. Direct requests are used in established interactions. In searches, we instead find questions regarding the other person’s procedural knowledge - what we term know-how questions. We finally discuss the ways in which instructional configurations are assembled without reference to institutionally defined instructor/instructed roles
Conversation · Conversation analysis · Communication · Communication in Education and Healthcare · Computer Science · Knowledge Management and Sharing · Language, Discourse, Communication Strategies · Psychology
A preliminary investigation of the use of racial/ethnic categories in emergency telephone calls in the United States
Recruiting help in everyday research work
Requesting a Colleague’s Independent Opinion at Work
Alright my lovely
Sharing procedural knowledge in manual work environments
Coordinating individual actions in joint activities
Informings as recruitment in nurses′ intrahospital telephone calls
Structures of Social Action
Communities of Practice
Language as social action
Accounting for the visit
Lectures on Conversation
Sequence Organization in Interaction
Studies in Social Interaction
Contingency and Action
Assistance and Other Forms of Cooperative Engagement
Recruitment
Notes on ?latency? in overlap onset
Talk, Text, and Tasks in Student-Initiated Instructional Interaction
Bilateral and Unilateral Requests
Crafting Instructions Collaboratively
Instant messaging requests in connected organizations
On the notion of pre-request
Reasons for requests
Instruction-in-Interaction
Politeness
Extended requesting
Managing contingencies in requests
Will you or can't you
Making multiple requests in French and Finnish convenience stores
Situated Learning
Pragmatics
| Unique citing works | 7 |
|---|---|
| Citations per year | 1,4 |
| Citation span | 2021 - 2025 (5) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 7 |