Taiwan's digital divide during the Covid‐19 pandemic and its implications for e‐public services
Bibliographic Data
| ID | 6040706 |
|---|---|
| Authors | Carol Chiao‐han Chang (0009-0003-3421-1041, National Chengchi University, corresponding author), Natalie W M Wong (0000-0003-3213-6984, National Chengchi University) |
| Year | 2025 |
| Volume | 17 |
| Issue | 1 |
| Publication date | 2025-01-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Asian Politics & Policy (JOURNAL) |
| Journal identifiers | ISSN: 1943-0787 • E-ISSN: 1943-0779 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/aspp.70005 |
| OpenAlex | W4406038337 |
| Language | EN |
| Citations received | 1 |
| References cited | 67 |
With the outbreak of COVID‐19, many elderly people have experienced unfavorable difficulties accompanying e‐public services during the epidemic. This study takes Village (Li) A in Xinyi District, Taipei City, as a case study, using in‐depth interviews to understand the experiences of e‐public services usage among residents aged 60 years and above, as well as local chief of village (Li Chang) and council members. In conclusion, street‐level bureaucrats proactively take on the role of “information agents” for elderly adults, assisting in listening to their real needs and facilitating the matching of them with the services they need. It points out that even though Taiwanese society is moving toward an aging and digital future, with many public services transitioning to digital forms, the abilities of street‐level bureaucrats in terms of “responsive listening” and “situational adaptation,” especially for elderly people, remain crucial and cannot be replaced by AI and information systems
2019-20 coronavirus outbreak · Coronavirus disease 2019 (COVID-19 · Pandemic · Political science · Severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2 · COVID-19 Digital Contact Tracing · E-Government and Public Services · Medicine · Privacy, Security, and Data Protection · Virology
A preliminary assessment of the impact of Covid-19 on environment – A case study of China
Age differences in constraints encountered by seniors in their use of computers and the internet
Overcoming the digital divide with a modern approach to learning digital skills for the elderly adults
User acceptance of information technology
Street-Level Bureaucracy and E-Government
Trust and risk in e-government adoption
Information Systems Success
Applications of digital technology in Covid-19 pandemic planning and response
Measuring e-Commerce Success
Digital technology and Covid-19
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
The Effects of Covid-19 on the Digital Literacy of the Elderly
The complexities of digitization and street-level discretion
Bridging the digital divide
Purposive Sampling as a Tool for Informant Selection
The 'grey digital divide'
More E-Government, Less Street-Level Bureaucracy? On Legitimacy and the Human Side of Public Administration
Digital regulation, enforcement attitudes, and discretionary decision-making of regulatory street-level bureaucrats during a pandemic emergency
Digital discretion
The digital divide has grown old
Digitization or equality
The digital cage
Covid-19 in South Korea
Artificial Intelligence, Discretion, and Bureaucracy
Does digital government hollow out the essence of street‐level bureaucracy? A systematic literature review of how digital tools' foster curtailment, enablement and continuation of street‐level decision‐making
The Effects of E‐Government on Trust and Confidence in Government
From Street‐Level to System‐Level Bureaucracies
The ‘Iron Cage’ Strengthened? Discretion and Digital Discipline
An Approach to the Analysis of Political Systems
Three Approaches to Qualitative Content Analysis
| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 1 |