Robotic life of casino employees
Exploring well-being dimensions in the gambling industry in Malaysia
Bibliographic Data
| ID | 6058960 |
|---|---|
| Authors | Kamelia Chaichi (0000-0001-7204-0659, Queen Margaret University), Alexander Trupp (0000-0003-1093-2824, Sunway University), Mageswari Ranjanthran (0000-0002-9962-1530, Sunway University), K Thirumaran (0000-0002-8399-1545, James Cook University Singapore) |
| Year | 2023 |
| Volume | 42 |
| Issue | 4 |
| Pages | 512-529 |
| Publication date | 2023-05-04 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Equal Opportunities International (JOURNAL) |
| Journal identifiers | ISSN: 1758-7093 • E-ISSN: 2040-7149 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/edi-02-2022-0051 |
| OpenAlex | W4316038451 |
| Language | EN |
| Citations received | 1 |
| References cited | 53 |
Purpose Employee well-being in a casino work environment is crucial for the quality of work-life and employees' performance. This study examines the dimensions of well-being at a casino in Malaysia to gain deeper insights into employee challenges and motivational factors to arrive at practical mitigation efforts. Design/methodology/approach The study adopted a qualitative approach involving 14 semi-structured interviews with casino employees in Malaysia. Interviews lasted 30 min to 2 h at a time when Covid-19 was raging in 2021. Responses were analysed via a data-driven approach and coded using NVivo software to delineate the contents into analytical categories of well-being dimensions. Findings The findings suggest that employees at the casino face challenges in achieving work-life balance. Employee's well-being suffers from insufficient break time, irregular working hours affecting family time, managing customer temper tantrums and lack of emotional support systems and remunerations altered by the pandemic. Women employees were particularly vulnerable. Research limitations/implications The findings suggest a need to create better working conditions and address well-being with counselling support for stress management, a balanced approach by employers to the “customer is always right” mantra, creating promising career pathways and supervisors to have better oversight of workaholics. The research focused only on one casino and there was limited access to management departments for an organizational perspective. Originality/value This study adds to the body of knowledge on employee well-being in the context of a casino. It suggests hospitality and tourism organizations review their human resource practices that would ease the stresses at the workplace and create support systems to promote employee well-being. Crucially, in a pandemic crisis, well-being dimensions must be accommodating and integrative to employee sentiments, sensitivity and self-actualization
Business · Employee morale · Hospitality · Hospitality industry · Mantra · Originality · Political science · Public relations · Qualitative research · Sociology · Tourism · Work–life balance · Engineering · Job Satisfaction and Organizational Behavior · Personality Traits and Psychology · Workaholism, burnout, and well-being · Marketing
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New Measures of Well-Being
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The Job Demands‐Resources model
The job demands-resources model of burnout.
On Happiness and Human Potentials
Disordered Gambling among Chinese Casino Employees
Unique Associations Between Big Five Personality Aspects and Multiple Dimensions of Well‐Being
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Occupational Stress
Impact of the Covid-19 crisis on work and private life, mental well-being and self-rated health in German and Swiss employees
Changing workplace geographies in the Covid-19 crisis
Quality of life (QOL) and well-being research in tourism
Effects of corporate social responsibility on employees in the casino industry
Lung Cancer Risk and Workplace Exposure to Environmental Tobacco Smoke
On being a “Workaholic”
Toward a Phenomenological Framework for the Study of Work and Organizational Stress
The case for reinvigorating quality of working life research
Manifesto for a new Quality of Working Life
Happiness is everything, or is it? Explorations on the meaning of psychological well-being
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| Unique citing works | 1 |
|---|---|
| Citations per year | 0,33 |
| Citation span | 2023 - 2023 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |