The power of comparisons
Peer information as a management tool
Bibliographic Data
| ID | 6113255 |
|---|---|
| Authors | Lael R Keiser (0000-0001-5605-9018, University of Missouri, corresponding author), Susan M Miller (0000-0001-7188-7778, University of South Carolina) |
| Year | 2019 |
| Volume | 34 |
| Issue | 4 |
| Pages | 494-516 |
| Publication date | 2019-10-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Policy and Administration (JOURNAL) |
| Journal identifiers | ISSN: 0952-0767 • E-ISSN: 1749-4192 |
| Publisher | SAGE Publications Inc (PUBLISHER) |
| DOI | 10.1177/0952076718779665 |
| OpenAlex | W2848281289 |
| Language | EN |
| Citations received | 2 |
| References cited | 37 |
While previous research has explored how performance data can influence organizations and considered the factors that shape public managers' use of performance data, we know less about the way in which individual bureaucrats respond to performance information. Considerable research illustrates the power of peer information in a variety of contexts, including energy use, voting, and charitable giving. We suggest that public employees may adjust their behavior in response to information about how their performance compares with their peers. Providing peer information to public employees allows for learning. If alerted to an unflattering comparison, public employees might be motivated to alter their behavior. Using the case of administrative law judges in the Social Security Disability programs, we find evidence that is consistent with the expectation that individual bureaucrats respond to peer information. This study provides insight into whether and how public managers can harness the power of peer information
Business · Political science · Politics · Public relations · Voting · Computer Science · Nonprofit Sector and Volunteering · Public Policy and Administration Research · Regulation and Compliance Studies
Ggplot2
Analysis of Panel Data
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Peers at Work
Social Comparisons and Pro-social Behavior
Energy Conservation “Nudges” and Environmentalist Ideology: Evidence From a Randomized Residential Electricity Field Experiment
Biases in Dynamic Models with Fixed Effects
The Constructive, Destructive, and Reconstructive Power of Social Norms
Negativity Bias, Negativity Dominance, and Contagion
A 61-million-person experiment in social influence and political mobilization
Measuring Citizen and Government Ideology in the U.S. States
False or fitting recognition? The use of high performance bonuses in motivating organizational achievements
U.S. News & World Report College Rankings
Public Agencies and Private Firms
We All Need Help
Managing Citizens' Expectations of Public Service Performance
Recovering a Basic Space From a Set of Issue Scales
Bureaucratic Investments in Expertise
University Rankings
Cross-National Yardstick Comparisons
Benchmarking and Interorganizational Learning in Local Government
The Big Question for Performance Management
How Do Politicians Attribute Bureaucratic Responsibility for Performance? Negativity Bias and Interest Group Advocacy
Compared to What? How Social and Historical Reference Points Affect Citizens’ Performance Evaluations
Measuring Citizen and Government Ideology in the American States, 1960-93
Groups, the Media, Agency Waiting Costs, and FDA Drug Approval
A Room with a Viewpoint
Rankings and Reactivity
| Citations per year | 0.4 |
|---|---|
| Citation span | 2021 - 2023 (3) |
| Highly cited | No |