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Electronic Government

Linking Citizens to Public Organizations Through Technology

Dados Bibliográficos

ID6294475
AutoresH Brinton Milward (0000-0002-0094-8470, University of Arizona), L O Snyder, Laura Snyder (0000-0002-5890-9925, University of Arizona)
Ano1996
Volume6
Fascículo2
Páginas261-276
Data de publicação1996-04-01
Peer ReviewedSim
Open AccessNão
TipoARTICLE
PeriódicoJournal of Public Administration Research and Theory (JOURNAL)
Identificadores do periódicoISSN: 1053-1858 • E-ISSN: 1477-9803
EditoraOxford University Press (OUP) (PUBLISHER)
DOI10.1093/oxfordjournals.jpart.a024310
OpenAlexW1965082436
IdiomaEN
Citações recebidas17
Referências citadas1

This study explores a series of cases where technology is substituted for structure to link citizens to government organizations. The case of using electronic means to deliver public services is viewed in terms of two different types dimensions: first, the technology may be simple or complex; second, one organization can provide the service or the service can be jointly produced by multiple organizations. In either case, citizens are linked to government in ways that raise questions about how government performance differs when services are delivered using technology instead of government organizations. The study is an example of service provision in the hollow state

Business · E-Government · Government (linguistics · Information and Communications Technology · Political science · Public relations · Public service · Service (business · Simple (philosophy · State (computer science · Computer Science · E-Government and Public Services · Law · Public Administration · Public Policy and Administration Research · Social Media and Politics · Marketing

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Obras citantes distintas17
Citações por ano0,63
Intervalo de citações1999 - 2026 (28)
Velocidade de citaçãocurrent
Altamente citadoNão
Tipos de citaçãoNeutras: 17
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