Transformational Government? The role of information technology in delivering citizen-centric local public services
Bibliographic Data
| ID | 6301957 |
|---|---|
| Authors | Stephen King (0000-0003-3386-9151), Stephen F King (0000-0002-4351-7507, University of Leeds), Simon Cotterill (0000-0001-5136-390X, University of Leeds), Sarah Cotterill (0000-0001-9605-9637) |
| Year | 2007 |
| Volume | 33 |
| Issue | 3 |
| Pages | 333-354 |
| Publication date | 2007-06-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Local Government Studies (JOURNAL) |
| Journal identifiers | ISSN: 0300-3930 • E-ISSN: 1743-9388 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03003930701289430 |
| OpenAlex | W2103358021 |
| Language | EN |
| Citations received | 33 |
| References cited | 36 |
Following on from five years of 'electronic government', the Labour Government has recently announced a new five year plan for 'transformational government'. Like its predecessor, t-government emphasises the important role of information technology in enabling the delivery of modernised public services. Modernisation is defined as an increasing emphasis on citizen choice, personalisation of services and understanding and responding to service user needs. This paper explores the appropriateness of the t-government agenda by drawing upon lessons learned from the preceding e-government era. Arguably the most significant citizen-focused technology of the e-government era was customer relationship management. The potential of CRM to support service transformation is explored and co-production, an alternative approach to citizen-centric service design, is examined both as a way of addressing weaknesses in IT-enabled service transformation and as a candidate later stage in the evolution of citizen-centric local public services
Business · Government (linguistics · Information technology · Local government · Modernization theory · Personalization · Political science · Public relations · Public service · Service (business · Service delivery framework · Transformational leadership · E-Government and Public Services · Innovative Approaches in Technology and Social Development · Public Administration · Public Policy and Administration Research · Marketing
What influences the willingness of citizens to coproduce public services? Results from a vignette experiment
Effects of smart city service channel- and user-characteristics on user satisfaction and continuance intention
The roles of trust and privacy calculus in citizen-centric services usage
Moving towards smart cities
Future of e-Government
Urban ecosystem services supply-demand assessment from the perspective of the water-energy-food nexus
Assessing the Impact of a Quintuple Helix Framework on Smart City Performance
Unpacking digital co-production - A scenario-based framework for comparing digital public services
ICT-enabled co-production of public services
A Survey of Civic Engagement Tools and Capabilities of City and County Government Web Sites
Enterprise Architecture in Smart Cities
Unequal and Gendered
Artificial intelligence in local government services
Proactive e-Governance
Digital government evolution
Platform, or technology project? A spectrum of six strategic ‘plays’ from UK government IT initiatives and their implications for policy
The effects of successful ICT-based smart city services
Smart advisors in the front office
Role of Digital-Government, Regional Integration, and Government Expenditures on Public Health Services in Selected Asian Economies
City attachment and use of urban services
Citizen‐Centric Approaches to AI in Government Programs
Antecedents and consequences of public administration’s social media website attractiveness
Smart governance
Representing the family
Towards more digital cities? Change in technology use and perceptions across small and medium-sized US cities
Reflections on three decades of digital transformation in local governments
Diffusion of Personalised Services among Dutch Municipalities
The Contradictory Effects in Efficiency and Citizens’ Participation when Employing Geo-ICT Apps within Local Government
Moderating Factors in Adopting Local e-Government in Spain
Transformation in Philippine local government
Citizen engagement in coproductive community services
Does Digital Government Transformation Drive Social Inclusion? Evidence from Female Entrepreneurship in China
Power, pedagogy and personalization in global higher education
Joined-Up Government
The Evolution of E‐Government among Municipalities
Reinventing Local Governments and the E‐Government Initiative
What is public service improvement
Delivering joined–up government in the UK
Searching for civil society
Public participation and the democratic renewal agenda
Applying Market Solutions to Public Services
Delivering devolved approaches to local governance
New forms of local accountability
What is E-government
Community Planning
Like a Horse and Carriage or a Fish on a Bicycle
Health and Local Government Partnerships
The Modernisation of Local Decision Making
Electronic Local Government and the Modernisation Agenda
Privatization and Its Reverse
| Unique citing works | 33 |
|---|---|
| Citations per year | 1,83 |
| Citation span | 2008 - 2026 (19) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 32 |