Service outsourcing, pricing, and the engagement of citizen groups

Bibliographic Data

ID6303642
AuthorsIan R Hodgkinson (0000-0002-5790-2852, Loughborough University, corresponding author)
Year2022
Volume48
Issue3
Pages514-533
Publication date2022-05-04
Open AccessNo
TypeARTICLE
VenueLocal Government Studies (JOURNAL)
Journal identifiersISSN: 0300-3930 • E-ISSN: 1743-9388
PublisherInforma UK Limited (PUBLISHER • GB)
DOI10.1080/03003930.2020.1851206
OpenAlexW3106762443
LanguageEN
Citations received2
References cited41

To shed new light on the contested impact of service outsourcing, the study examines whether service outsourcing is associated with higher cost of entry and if higher pricing impacts service engagement among citizen groups. To this end, the study draws on secondary objective data to capture different ownership types in local authorities community sport provision (public, non-profit, private), the cost of access (£) to use community sport facilities, and the level of service engagement with the service among different citizen groups. The exploratory model draws on analysis of variance with a post-hoc test to examine if significant differences exist between ownership types on pricing and engagement. The empirical observations reveal that service outsourcing is associated with significantly higher pricing relative to traditional local government provision, but no significant differences are found in the levels of engagement among citizen groups between the three ownership types

Business · Community engagement · Exploratory research · Local government · Outsourcing · Political science · Public relations · Service (business · Sociology · Customer Service Quality and Loyalty · Nonprofit Sector and Volunteering · Public Administration · Sharing Economy and Platforms · Marketing

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