Assessing electronic service delivery in municipalities
Determinants and Financial Consequences of E-Government Implementation
Bibliographic Data
| ID | 6303945 |
|---|---|
| Authors | Tjerk Budding (0000-0002-5343-7535, Vrije Universiteit Amsterdam, corresponding author), Bram Faber (0000-0001-7201-4290, Vrije Universiteit Amsterdam), R H J M Gradus (0000-0002-4519-4633, Vrije Universiteit Amsterdam) |
| Year | 2018 |
| Volume | 44 |
| Issue | 5 |
| Pages | 697-718 |
| Publication date | 2018-09-03 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Local Government Studies (JOURNAL) |
| Journal identifiers | ISSN: 0300-3930 • E-ISSN: 1743-9388 |
| Publisher | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/03003930.2018.1473768 |
| OpenAlex | W2794971519 |
| Language | EN |
| Citations received | 13 |
| References cited | 34 |
In the Netherlands, electronic service delivery has become an important issue in many municipalities. Using the Internet for service delivery is seen as an important element of e-government. Based on 2014–2016 panel data for all Dutch municipalities, we show that there is a large variety among the municipalities in the extent to which they offer their service delivery digitally. By exploring the factors that may explain the differences among the municipalities, some trends can be discerned. Most notably is the strong relationship of e-government adoption with demographic characteristics, such as population, population density and both older age and younger age groups. Remarkably, we did not find an influence of education and income. Finally, we did not observe a relation between municipal allocated costs and level of e-maturity, hereby leaving the question open if and how e-government can lead to cost reductions
Business · Economic growth · Economics · Element (criminal law · Government (linguistics · Local government · Maturity (psychological · Political science · Population · Public economics · Service (business · Service delivery framework · Sociology · The Internet · Variety (cybernetics · Demography · E-Government and Public Services · ICT Impact and Policies · Local Government Finance and Decentralization · Public Administration · Marketing
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| Unique citing works | 13 |
|---|---|
| Citations per year | 2.17 |
| Citation span | 2020 - 2025 (6) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 13 |