Public confidence and public services
It Matters What You Measure
Bibliographic Data
| ID | 6327043 |
|---|---|
| Authors | Richard Cowell (0000-0002-1639-8004, Cardiff University), James Downe (0000-0003-0772-3183, Cardiff University), Steve Martins (0000-0002-1883-5837, Cardiff University), Alex Chen (0009-0008-2358-7904, MindShare, London, UK) |
| Year | 2012 |
| Volume | 40 |
| Issue | 1 |
| Pages | 123-143 |
| Publication date | 2012-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Policy & Politics (JOURNAL) |
| Journal identifiers | ISSN: 0305-5736 • E-ISSN: 1470-8442 |
| Publisher | Bristol University Press (PUBLISHER • GB) |
| DOI | 10.1332/147084411x581862 |
| OpenAlex | W2041345512 |
| Language | EN |
| Citations received | 11 |
| References cited | 17 |
Governments around the world are concerned about declining public confidence in democratic institutions. It has been widely assumed that improving the performance of public services will help address this problem. Policy makers in the United Kingdom (UK) have therefore been puzzled to discover that public confidence in local government continued to decline at a time when local services seemed to be improving. The reason for this apparent paradox is that public confidence is influenced by a wide array of factors only some of which are captured by official measures. Since different data can lead to quite different conclusions, it matters what is measured
Business · Democracy · Economics · Government (linguistics · Measure (data warehouse · Political science · Politics · Public economics · Computer Science · Healthcare innovation and challenges · Law · Political and Economic history of UK and US · Public Administration · Public Policy and Administration Research
New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness
Ready, set, crisis – transitioning to crisis mode in local public administration
Understanding Knife Crime and Trust in Police with Young People in East London
Transparency and trust in the public sector
Performance Management for Wicked Problems
Citizen perceptions of public management
The Routledge Companion to Trust
A Meta‐Analysis of the Government Performance—Trust Link
The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services
Controlling Local Government Spending
Compliance with government policies during emergencies
Public Service Performance and Trust in Government
The Impact of Human Resource Management Practices on Perceptions of Organizational Performance.
Measuring organizational performance in the absence of objective measures
Modernity and Self-Identity
Sources of Public Service Improvement
Ecological effects in multi-level studies
The Role of Trust in the Modern Administrative State
Citizen Evaluations of Local Police
People, service and trust
Citizen Satisfaction with Local Governance
The Performance-Trust Link
Organizational Performance and Multiple Constituencies
A Multiple–Indicator Approach to Municipal Service Evaluation
Ethics at the Crossroads? Developments in the Ethical Framework for Local Government
Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services
In the Eye of the Storm
Policy Transfer among Local Governments
| Unique citing works | 11 |
|---|---|
| Citations per year | 0,85 |
| Citation span | 2013 - 2024 (12) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 11 |