What determines the audiences that public service organisations target for reputation management
Bibliographic Data
| ID | 6327408 |
|---|---|
| Authors | Jan Boon (0000-0003-0580-0069, University of Antwerp), Koen Verhoest (0000-0002-5467-3820, University of Antwerp), Jan Wynen (0000-0003-1456-968X, University of Tilburg, The Netherlands) |
| Year | 2020 |
| Volume | 48 |
| Issue | 2 |
| Pages | 295-314 |
| Publication date | 2020-04-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Policy & Politics (JOURNAL) |
| Journal identifiers | ISSN: 0305-5736 • E-ISSN: 1470-8442 |
| Publisher | Bristol University Press (PUBLISHER • GB) |
| DOI | 10.1332/030557319x15613697611542 |
| OpenAlex | W2972997404 |
| Language | EN |
| Citations received | 22 |
| References cited | 33 |
Why do public sector organisations target different stakeholder audiences in their reputation management? Despite the recognition that reputation management is an audience-based exercise, the field lacks studies that systematically analyse which audiences matter for reputation management by different public service organisations. This article examines reputation management by public service organisation in a multi-audience framework. The relevance of different audiences is surveyed at public service organisations that differ in formal-legal distance from government, task, size and environmental turbulence. The strongest and broadest effects are found for more autonomous organisations, who focus their reputation management more on politicians in general and the media and less on their directly responsible Minister
Business · Government (linguistics · Political science · Public relations · Public sector · Public service · Relevance (law · Reputation · Reputation management · Service (business · Stakeholder · Corporate Identity and Reputation · Nonprofit Sector and Volunteering · Public Relations and Crisis Communication · Marketing
Performing for multiple audiences
The bureaucratic reputation scale
Does whistleblowing always compromise bureaucratic reputation? Exploring the role of accountability institutions through bureaucratic reputation theory
From zero to villain
Is That a Threat? How Types of Stakeholder and Reputational Threat Matter for Gaining Influence in Regulatory Rulemaking
Technocrats, Reputation, and Responsiveness in Policy Explanation
Spreading the word? European Union agencies and social media attention
Organizational Reputation in the Public Administration
Exploring Media-Covered Accountability of Public Agencies
Dancing on a tightrope
From accountability victim to accountability entrepreneur
Caught up or Protected by the Past? How Reputational Histories Matter for Agencies’ Media Reputations
Regulatory agency reputation acquisition
How is reputation management by regulatory agencies related to their employees' reputational perception
Managing bureaucratic reputation in the face of crises
From performance to morality
Deliberating Like a State
Audience Heterogeneity, Costly Signaling, and Threat Prioritization
Reputation Management and Administrative Reorganization
The core of organisational reputation
Dissecting the organization matters
Breaking Through Political Barriers
The Palgrave Handbook of Public Administration and Management in Europe
Government Agencies
Political Influence and Bureaucratic Autonomy
Public Sector Organizations and Reputation Management
New managerialism’ in the news
Fema and the Prospects for Reputation-Based Autonomy
Reputation Management in Societal Security
Beauty From Within
Reputation Management in Public Agencies
Reputation and Public Administration
Why Perceived Size Matters for Agency Termination
Agencification and Blame Shifting
Determinants of Organizational Mediatization
A Scientific Standard and an Agency’s Legal Independence
Institutional Design versus Reputational Effects on Bureaucratic Performance
Responsive Change
Promoting Agency Reputation through Public Advice
Mass Administrative Reorganization, Media Attention, and the Paradox of Information
Reputation and Accountability Relationships
The Venues of Influence
Transactional Authority and Bureaucratic Politics
Autonomous Agencies and Perceptions of Stakeholder Influence in Parliamentary Democracies
Institutional Design and Formal Autonomy
Organizational Reputation, Regulatory Talk, and Strategic Silence
Organizational Reputations and the Observability of Public Warnings in 10 Pharmaceutical Markets
Governing without a Government
Political Leadership and Bureaucratic Autonomy
The media accountability of independent regulatory agencies
The Adverse Consequences of the Politics of Agency Design for Presidential Management in the United States
Accountability or Expectations Management? The Role of the Ombudsman in Financial Regulation
Protection without Capture
| Unique citing works | 22 |
|---|---|
| Citations per year | 3,67 |
| Citation span | 2020 - 2026 (7) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 22 |