Performance Measurement in Public Sector Services
Bibliographic Data
| ID | 6327684 |
|---|---|
| Authors | Norman Flynn (corresponding author) |
| Year | 1986 |
| Volume | 14 |
| Issue | 3 |
| Pages | 389-404 |
| Publication date | 1986-07-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Policy & Politics (JOURNAL) |
| Journal identifiers | ISSN: 0305-5736 • E-ISSN: 1470-8442 |
| Publisher | Bristol University Press (PUBLISHER • GB) |
| DOI | 10.1332/030557386782628172 |
| OpenAlex | W2043007854 |
| Language | EN |
| Citations received | 14 |
This paper argues that there are four influences on the development of performance measures in the public services: a belief by the government that reward should be linked to performance and that financial incentives can be developed which bring about the link; a belief in the superiority of management in the private sector compared with the public; performance measures are inevitably linked by those engaged in service provision to attempts to cut expenditure; the measurement approaches being adopted imply the accountability of local services to a higher body, rather than the users of the services. Because of these influences, there is confusion among managers about the meaning of performance measurement and this reduces its value as an aid to good management in the public services
Accountability · Business · Confusion · Economic growth · Economics · Government (linguistics · Incentive · Meaning (existential · Microeconomics · Performance Management · Performance measurement · Political science · Private sector · Public economics · Public relations · Public sector · Public service · Service (business · Value (mathematics · Value for money · Computer Science · Psychology · Public Policy and Administration Research · Accounting · Marketing
On the unintended consequences of publishing performance data in the public sector
Exploring the Role of Localities in Health Commissioning
Evaluating the Benefits from Health Research and Development Centres
Towards a standard conceptual typology of public sector performance measurement
From Accountability to Assurance – Stakeholder Perspectives in Local Government
Measuring housing effectiveness
Where to live in Britain in 1988
Consumers, case management and inspection
Researching Housing Management Performance
Plans, performance information and accountability
Accounting for the Audit Commission
The decentralisation of public services
Accountability and Annual Reports
The Context for Methods
| Unique citing works | 14 |
|---|---|
| Citations per year | 0,36 |
| Citation span | 1987 - 2016 (30) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 14 |