Operating Statistics as a Tool of Management

tails of his organization and handled them directly. The increased scope and complexity of management, associated with bigness, have changed the character of this supervision. The executive has been divorced from the details of operations under his general direction. He can no longer know each employee, his capacities, and how effectively he is doing his job. Problems of planning, control, and evaluation of over-all operations have come to the fore as direct supervision has become impossible and disappeared. Policy formulation, standard-setting, planning, and control have become the functions of the execu

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