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Perceived Organizational Red Tape and Organizational Performance in Public Services

Dados Bibliográficos

ID6364296
AutoresChristian Bøtcher Jacobsen (0000-0002-9891-9191, Aarhus University), Mads Leth Jakobsen (0000-0001-8923-3502, Aarhus University)
Ano2017
Volume78
Fascículo1
Páginas24-36
Data de publicação2017-07-24
Peer ReviewedSim
Open AccessSim
TipoARTICLE
PeriódicoPublic Administration Review (JOURNAL)
Identificadores do periódicoISSN: 0033-3352 • E-ISSN: 1540-6210
EditoraWiley (PUBLISHER • GB)
DOI10.1111/puar.12817
OpenAlexW2737223830
IdiomaEN
Citações recebidas25
Referências citadas51

The claim that perceived organizational red tape hampers public services has become a central theme in public administration research. Surprisingly, however, few scholars have empirically examined the impact of perceived red tape on organizational performance. This article empirically analyzes how perceived organizational red tape among managers and frontline staff relates to objectively measured performance. The data consist of survey responses from teachers and principals at Danish upper secondary schools combined with grade‐level administrative performance data. Based on theories of red tape and motivation crowding, the authors hypothesize that perceived organizational red tape reduces performance within such organizations. The empirical result is a small negative relationship between staff perception of red tape and performance and no relationship between manager‐perceived red tape and performance

Business · Economics · Management · Organization development · Organizational commitment · Organizational learning · Organizational performance · Political science · Public relations · Employee Performance and Management · Job Satisfaction and Organizational Behavior · Marketing · Organizational Leadership and Management Strategies

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Obras citantes distintas25
Citações por ano3,57
Intervalo de citações2019 - 2026 (8)
Velocidade de citaçãocurrent
Altamente citadoNão
Tipos de citaçãoNeutras: 25
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