Social‐Psychological Context Moderates Incentives to Co‐produce
Evidence from a Large‐Scale Survey Experiment on Park Upkeep in an Urban Setting
Bibliographic Data
| ID | 6364908 |
|---|---|
| Authors | Natalia Letki (0000-0001-8778-1126, University of Warsaw, corresponding author), Trui Steen (0000-0003-2770-4043, Public Governance Institute, corresponding author) |
| Year | 2020 |
| Volume | 81 |
| Issue | 5 |
| Pages | 935-950 |
| Publication date | 2020-12-25 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Public Administration Review (JOURNAL) |
| Journal identifiers | ISSN: 0033-3352 • E-ISSN: 1540-6210 |
| Publisher | Wiley (PUBLISHER • GB) |
| DOI | 10.1111/puar.13340 |
| PMID | 34690373 |
| OpenAlex | W3116512980 |
| Language | EN |
| Citations received | 25 |
| References cited | 67 |
This paper presents evidence that the relevance of incentives to co‐produce depends on the social‐psychological context under which actors operate. We propose that context (including community attachment, trust in local authorities, ethnic diversity, unemployment level, and population density) moderates effect of incentives (utility of the co‐produced service, monetary and reputational rewards, and social norms). Through a survey experiment carried out in 593 urban locations across 13 countries, we show that willingness to co‐produce increases with community attachment and decreases with ethnic diversity of the local area. The relevance of utility and social norms as determinants of willingness to co‐produce depends on the social‐psychological context. Reputational and monetary rewards have limited effect, and their relation to the context is less clear. All incentives are largely irrelevant when actors operate in cooperation‐conducive circumstances, where co‐production is a value in itself. However, their importance as “tools” to encourage co‐production arises under challenging contexts
Business · Context (archaeology · Diversity (politics · Economics · Ethnic group · Geography · Incentive · Microeconomics · Political science · Public economics · Public relations · Value (mathematics · Customer Service Quality and Loyalty · Experimental Behavioral Economics Studies · Psychology · Sharing Economy and Platforms · Social Psychology
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| Unique citing works | 25 |
|---|---|
| Citations per year | 5 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 24 |