Support to ‘non-clients
Care Managers’ Role in Direct and Indirect Carer Support
Bibliographic Data
| ID | 6423823 |
|---|---|
| Authors | Cristina Joy Torgé (0000-0003-0877-4759, Linköping University, corresponding author), Pia Nilsson (0000-0002-5664-3115, Jönköping University), Magnus Jegermalm (0000-0001-9702-2043, Jönköping University) |
| Year | 2024 |
| Volume | 28 |
| Issue | 1 |
| Pages | 143-154 |
| Publication date | 2024-05-31 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | European Journal of Social Work (JOURNAL) |
| Journal identifiers | ISSN: 1369-1457 • E-ISSN: 1468-2664 |
| Publisher | Taylor & Francis (PUBLISHER • GB) |
| DOI | 10.1080/13691457.2024.2358350 |
| OpenAlex | W4399217789 |
| Language | EN |
| Citations received | 1 |
| References cited | 25 |
Social service provision in Europe has increasingly incorporated informal carers. Consequently, these carers are now included within the scope of all social workers, including care managers. Most support for carers is indirect support, where opportunities for respite are channelled through the care receiver's needs assessment. This approach highlights the unique role of care managers providing carer support as they balance their public task directed towards clients with the concurrent policy-driven expectation to support carers. The aim of this article is to explore how care managers, as street-level bureaucrats, 'make' carer support policy on the ground. Using systematic text condensation of 10 qualitative interviews with care managers in Sweden, we present three themes to understand care managers' experiences. Care managers work 'Hand-in-hand' and 'hands on' with carers, carers are within, yet outside one's scope of work, and there are possibilities and practices towards a carer perspective. Following Lipsky's dictum that street-level bureaucrats' actions effectively 'become' the public policy they carry out, our results highlight care managers' possibilities and challenges in shaping what direct and indirect carer support looks like on the ground
Business · Political science · Public relations · Social support · Family Support in Illness · Healthcare innovation and challenges · Intergenerational Family Dynamics and Caregiving · Medicine · Nursing · Psychology · Social Psychology · Social Work
Ethics and Values in Social Work
Systematic text condensation
When the State Meets the Street
Research Handbook on Street-Level Bureaucracy
From the state to the family or to the market? Consequences of reduced residential eldercare in S weden
Equal or individual treatment
The discretion and power of street-level bureaucrats
Three caregiver profiles
Information-sharing with respite care services for older adults
Ambiguity in practice? Carers' roles in personalised social care in England
Family caregivers and decision-making for older people with dementia
A Study of the Carers Strategy (2000)
Models of Carers
| Citations per year | 1 |
|---|---|
| Citation span | 2025 - 2025 (1) |
| Highly cited | No |