The role of cultural competence in health care to improve communication between immigrant patients and health-care providers in Ottawa, Canada
Bibliographic Data
| ID | 6429978 |
|---|---|
| Authors | Idris Alghazali (Sebha University, corresponding author), R Ahmed (0000-0003-0381-4491, University at Albany, State University of New York) |
| Year | 2024 |
| Volume | 21 |
| Issue | 1 |
| Pages | 132-148 |
| Publication date | 2024-12-04 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Migration Health and Social Care (JOURNAL) |
| Journal identifiers | ISSN: 2042-8650 • E-ISSN: 1747-9894 |
| Publisher | Emerald Publishing Limited (PUBLISHER • GB) |
| DOI | 10.1108/ijmhsc-09-2023-0091 |
| OpenAlex | W4405006983 |
| Language | EN |
| References cited | 44 |
Purpose Cultural competence has been recognized as an essential process in reducing racial and ethnic health-care disparities and improving equity in health care. Recent immigrants to Canada encounter a different and unfamiliar health-care system. This study aims to focus on examining the role of cultural competence in improving communication between immigrant patients and their health-care providers. Design/methodology/approach Using an exploratory approach, four focus group discussions with a sample of recent immigrants were conducted to gain insights from immigrant patients’ perspectives with regard to communicating with their health-care providers. The focus group discussions were analyzed using a thematic analysis approach. Campinha-Bacote’s Cultural Competence Model was used for this study as its theoretical framework. Findings The focus group findings revealed that the lack of cultural competence among health-care providers and language barriers are major issues that impact the health-care experiences of immigrant patients. Health-care organizations may use these findings to better inform their decision-making with regard to effective patient–provider communication. Originality/value This study advances the line of research that examines patient–provider communication by adding diverse immigrant patients’ perspectives. The findings can inform the design of cultural competence strategies for health-care organizations
Competence (human resources · Cultural competence · Health care · Immigration · Pedagogy · Political science · Cultural Competency in Health Care · Interpreting and Communication in Healthcare · Medicine · Migration, Health and Trauma · Nursing · Psychology · Social Psychology · Gerontology
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Thematic Analysis
| Highly cited | No |
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