A three-model approach to understand social media-mediated transparency in public administrations
Bibliographic Data
| ID | 6430717 |
|---|---|
| Authors | Julián Villodre (0000-0003-0468-8802, Leiden University, corresponding author) |
| Year | 2024 |
| Volume | 91 |
| Issue | 1 |
| Pages | 111-129 |
| Publication date | 2024-08-01 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Review of Administrative Sciences (JOURNAL) |
| Journal identifiers | ISSN: 0020-8523 • E-ISSN: 1461-7226 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/00208523241261896 |
| OpenAlex | W4401275931 |
| Language | EN |
| Citations received | 3 |
| References cited | 36 |
The use of social media has promised to enhance administrative transparency. Whether having positive or negative impacts, some scholars agree that such impacts could come from the mediating effects of the perceived characteristics of social media. This is a similar idea to that proposed by the concept of computer-mediated transparency. However, social media has certain properties that might influence transparency in different ways. This article tries to understand social media-mediated transparency. The study uses the affordances theory to approach the perception of social media properties, conducting interviews with community managers from three Spanish city councils. The results show several ways of understanding social media-mediated transparency: the guarantor model (focuses on availability and accessibility of information, while ensuring neutrality), the conversational model (reinforces effective transparency through continuous conversations), and the proactive model (anticipates citizen informational needs). The article signals the differential nature of social media-mediated transparency and its limits, with implications for digital government–citizen interactions. Points for practitioners The article proposes three different ways of looking at social media-mediated transparency. Social media-mediated transparency will vary depending on how public managers navigate through social media affordances. Different models of social media-mediated transparency might link with different ways of institutionalizing these digital platforms, as well as with different considerations on citizens’ roles. Transparency through social media is more than just pushing information, but also an opportunity to improve effective monitoring through continuous conversations
Affordance · Business · Digital media · Perception · Political science · Public relations · Social media · Sociology · Transparency (behavior · Computer Science · E-Government and Public Services · Internet Traffic Analysis and Secure E-voting · Psychology · Social Media and Politics
Paradigms and Sand Castles
Digital platformisation as public sector transformation strategy
Fake news, disinformation and misinformation in social media
Defining affordances in social media research
Social Media Use in Organizations
Digital sources
From observation on social media to offline political participation
Social media policies as responses for social media affordances
Evaluating the use and impact of Web 2.0 technologies in local government
Social media for openness and accountability in the public sector
The good, the bad and the ugly
Revisiting social media institutionalization in government. An empirical analysis of barriers
Citizens' engagement on local governments' Facebook sites. An empirical analysis
Social media engagement forms in government
Social media monitoring
Transforming the communication between citizens and government through AI-guided chatbots
A framework for interpreting social media interactions in the public sector
Toward a typology of government social media communication
Using social media for supporting engagement in the public sector
A Three‐Stage Adoption Process for Social Media Use in Government
The Limits of Social Media for Public Administration Research and Practice
Developing and Testing a Theoretical Framework for Computer‐Mediated Transparency of Local Governments
Open government
Local governments’ communication on social media platforms
The digital communication tools and citizens' relationship with local governments
Understanding modern transparency
Delivering public services through social media in European local governments. An interpretative framework using semantic algorithms
Understanding media
Years of Transparency Research
Organizational models for social media institutionalization
The reflection of public values in twitter use of metropolitan municipalities
Social media use for public engagement during the water crisis in Cape Town
How Many Interviews Are Enough
| Unique citing works | 3 |
|---|---|
| Citations per year | 3 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |