How does the service quality in refugee camps, affect the satisfaction of Syrian immigrants

Bibliographic Data

ID6430917
AuthorsAhmet Keser (0000-0002-1064-7807, Hasan Kalyoncu University, Türkiye, corresponding author), Ahmet Çetindaş (0000-0003-2262-4204, Hasan Kalyoncu University, Türkiye), Esra Celik (0000-0002-7836-6171, Hasan Kalyoncu University, Türkiye)
Year2024
Volume68
Issue3
Pages415-430
Publication date2024-11-02
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Social Work (JOURNAL)
Journal identifiersISSN: 0020-8728 • E-ISSN: 1461-7234
PublisherSAGE Publishing (PUBLISHER • US)
DOI10.1177/00208728241288015
OpenAlexW4403995904
LanguageEN
References cited13

The immense influx of refugees after the Syrian conflict started in 2011 has rendered Kilis among the provinces hosting the highest number of Syrian asylum seekers in Türkiye. This study examines the effect of the service quality at Kilis’ Elbeyli Temporary Accommodation Center on asylum seekers’ satisfaction. We conducted 320 surveys with Syrian asylum seekers from among the 8008 residents in the Center. After the analysis, it was found that the perceived service quality positively impacted asylum seekers’ satisfaction. The results can contribute to the performance of the social work public officials employed in refugee camps

Affect (linguistics · Business · Immigration · Political science · Refugee · Service (business · Service quality · Communication · Customer Service Quality and Loyalty · Marketing · Migration, Health and Trauma · Organizational and Employee Performance · Psychology · Social Psychology · Social Work

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