Service Work
Datos Bibliográficos
| ID | 7076587 |
|---|---|
| Autores | Marek Korczynski (0000-0003-1517-6001, autor de correspondencia) |
| Año | 2017 |
| Páginas | 1-2 |
| Fecha de publicación | 2017-09-14 |
| Peer Reviewed | Sí |
| Open Access | Sí |
| Tipo | OTHER |
| Revista | The Blackwell Encyclopedia of Sociology (JOURNAL) |
| Editorial | Wiley (PUBLISHER • GB) |
| DOI | 10.1002/9781405165518.wbeoss314 |
| OpenAlex | W4230796677 |
| ISBN | 9781405165518 |
| Idioma | EN |
| Referencias citadas | 7 |
Taking as a starting point the useful abstraction that all jobs involve work on one of materials, information, or people, service work can be defined as work that involves working on people. The presence of the service recipient within the labor process is the central definitional element of service work. Service work in this sense involves intangibility, perishability (service work cannot be stored), variability (of service recipient expectations and actions), simultaneous production and consumption, and inseparability (of the service recipient from the service process). Writers have taken one or more of these aspects and drawn up subcategories of service work, for example, mass services, service shops, and professional services
Business · Perishability · Process (computing · Process management · Service (business · Service delivery framework · Service design · Service level objective · Service provider · Work (physics · Computer Science · Consumer Behavior in Brand Consumption and Identification · Engineering · Fashion and Cultural Textiles · Media, Gender, and Advertising · Marketing
| Velocidad de citación | historical |
|---|---|
| Altamente citado | No |