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Adaptive Capacity in a Crisis

Turbulence Managers in Street‐Level Organizations

Bibliographic Data

ID7158917
AuthorsGertrud Alirani (0000-0002-0485-9475, Department of Humanities and Social Sciences, Risk and Crisis Research Center (RCR) Mid‐Sweden University Östersund Sweden, corresponding author), Olof Oscarsson (0000-0001-8715-1589, Department of Humanities and Social Sciences, Risk and Crisis Research Center (RCR) Mid‐Sweden University Östersund Sweden), Pär M Olausson (0000-0002-3345-1831, Department of Humanities and Social Sciences, Risk and Crisis Research Center (RCR) Mid‐Sweden University Östersund Sweden), Erna Danielsson (0000-0002-6899-4035, Department of Humanities and Social Sciences, Risk and Crisis Research Center (RCR) Mid‐Sweden University Östersund Sweden)
Year2025
Volume33
Issue1
Publication date2025-03-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueJournal of Contingencies and Crisis Management (JOURNAL)
Journal identifiersISSN: 0966-0879 • E-ISSN: 1468-5973
PublisherWiley (PUBLISHER • GB)
DOI10.1111/1468-5973.70017
OpenAlexW4405996642
LanguageEN
Citations received1
References cited44

This study explores the adaptive capacity of managers in street‐level organizations (SLOs) in response to global crises. Using a Swedish municipality as a case study, we explore the challenges encountered by managers during the extended COVID‐19 pandemic. The abilities required to manage the crisis differ from the challenges and skills typically associated with professional crisis managers. We propose the term ‘turbulence manager’ to describe the unique challenges in SLOs and the skills required to navigate the situation, particularly the delicate balance between crisis management and regular duties. In conclusion, this study emphasizes the crucial role of SLO managers in crisis adaptation, highlighting their ability to mitigate the impact of turbulence by creatively adjusting their existing routines

Adaptive capacity · Business · Climate change · Geography · Meteorology · Turbulence · Complex Systems and Decision Making · Management and Organizational Studies · Supply Chain Resilience and Risk Management · Geology

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Unique citing works1
Citations per year1
Citation span2025 - 2025 (1)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 1

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