Satisfaction with response
The impact on potential customers' perceived service quality and intent to stay
Bibliographic Data
| ID | 7258725 |
|---|---|
| Authors | Dieu Thi Tran (0000-0003-3463-918X), Tuan Khoi Nguyen (0000-0001-9724-0323), Van Da Huynh (0000-0003-4543-5502), Brigitte Stangl (0000-0001-5102-326X) |
| Year | 2025 |
| Volume | 6 |
| Issue | 1 |
| Pages | 100179-100179 |
| Publication date | 2025-04-26 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Annals of Tourism Research Empirical Insights (JOURNAL) |
| Journal identifiers | ISSN: 2666-9579 • E-ISSN: 2666-9579 |
| Publisher | Elsevier BV (PUBLISHER) |
| DOI | 10.1016/j.annale.2025.100179 |
| OpenAlex | W4409838305 |
| Language | EN |
| Citations received | 1 |
| References cited | 68 |
Advertising · Business · Customer satisfaction · Quality (philosophy · Service (business · Service quality · Customer Service Quality and Loyalty · Digital Marketing and Social Media · Psychology · Technology Adoption and User Behaviour · Marketing
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A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Structural Equation Models with Unobservable Variables and Measurement Error
Attribution Theory and Research
Recent Attribution Research in Consumer Behavior
Online review response strategy and its effects on competitive performance
Responding to negative online reviews
To be similar or to be different? The effect of hotel managers’ rote response on subsequent reviews
The signaling effect of management response in engaging customers
Image, satisfaction, destination and product post-visit behaviours
Exploring the impact of personalized management responses on tourists’ satisfaction
Effect of eWOM stimuli and eWOM response on perceived service quality and online recommendation
A Multistage Model of Customers' Assessments of Service Quality and Value
| Citations per year | 1 |
|---|---|
| Citation span | 2025 - 2025 (1) |
| Highly cited | No |