Crisis management during the Covid-19 pandemic response within an Australian higher education institution – a qualitative analysis
Bibliographic Data
| ID | 7315354 |
|---|---|
| Authors | Jessica Moon (0000-0002-5376-6224, The University of Sydney), Madeleine Randell (0000-0002-5264-5295, The University of Sydney), Ying Zhang (0000-0001-6214-2440, The University of Sydney), Mu Li (0000-0002-2371-8950, The University of Sydney, corresponding author) |
| Year | 2023 |
| Volume | 46 |
| Issue | 1 |
| Pages | 92-106 |
| Publication date | 2023-09-06 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Higher Education Policy and Management (JOURNAL) |
| Journal identifiers | ISSN: 1360-080X • E-ISSN: 1469-9508 |
| Publisher | Routledge (PUBLISHER • GB) |
| DOI | 10.1080/1360080x.2023.2255963 |
| OpenAlex | W4386514063 |
| Language | EN |
| Citations received | 2 |
| References cited | 24 |
COVID-19 has caused a revelation of change across the world. Higher education leaders faced significant challenges during the unprecedented crisis, particularly in the early stage of the pandemic. We examined the University of Sydney's response to the pandemic using key informant interviews with leaders at different levels of the university structure to fill the crisis management gap in Australia's higher education sector. Key themes that emerged from the interviews focused on the importance of communication strategies in crisis, how the level of collaboration affected the pandemic response efforts and that adaptability to change was essential for engagement and communication in a time where face-to-face contact was limited. We applied the thematic analysis results from the interviews to Mitroff and Pearson's crisis management model to reflect on the University's response. We identified several recommendations from the experiences for future public health crisis responses
Coronavirus disease 2019 (COVID-19 · Crisis communication · Crisis management · Face (sociological concept · Higher education · Institution · Pandemic · Political science · Public relations · Qualitative research · Social science · Sociology · Thematic analysis · COVID-19 and Mental Health · Disaster Management and Resilience · Disaster Response and Management · Medicine
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| Citations per year | 2 |
|---|---|
| Citation span | 2025 - 2026 (2) |
| Highly cited | No |