Towards a linguistic model of crisis response (CRModel)
A study of crisis communication in the phone hacking scandal
Bibliographic Data
| ID | 7446802 |
|---|---|
| Authors | Edyta Rachfał (corresponding author) |
| Year | 2016 |
| Volume | 15 |
| Issue | 2 |
| Pages | 215-236 |
| Publication date | 2016-06-09 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Journal of Language and Politics (JOURNAL) |
| Journal identifiers | ISSN: 1569-2159 • E-ISSN: 1569-9862 |
| Publisher | John Benjamins Publishing Company (PUBLISHER • NL) |
| DOI | 10.1075/jlp.15.2.05rac |
| OpenAlex | W2464934747 |
| Language | EN |
| Citations received | 1 |
| References cited | 19 |
The paper handles public crisis communication (cc) done by top public figures involved in what has been dubbed the News International Phone Hacking Scandal of 2011 in the UK. It contributes to the field by proposing an approach which reflects a “linguistic leaning” in cc (response) research. Hence, by applying sociolinguistic ( face ) and linguistic ( stance ) concepts we examine the texts released, with a view to discovering how crisis communicators ‘negotiate’ language to persuade/ manipulate the stakeholders to alter their perceptions about the crisis and the people implicated. The examination focuses primarily on grammatical stance marking devices (Biber el al. 1999) yielding results in three dimensions: 1) structural, 2) semantic and 3) stance attribution, and shows that besides rhetorical goals, the underlying objectives the speakers pursue are face maintenance and, consequently, facework that must be done in the circumstances that have occurred
Attribution · Face (sociological concept · Face negotiation theory · Field (mathematics · Linguistics · Negotiation · Perception · Phone · Political science · Public relations · Rhetorical question · Social science · Sociology · Discourse Analysis in Language Studies · Language, Discourse, Communication Strategies · Psychology · Public Relations and Crisis Communication · Social Psychology
An Attributional Theory of Motivation and Emotion
Discourse on the Move
Evaluation
Communication and Attributions in a Crisis
The categories and types of present-day English word-formation
“I Feel a Deep Sense of Responsibility for the People we have Hurt…” – Explicit Stance Attribution in Crisis Communication Contested
A grammar of contemporary English
Public (non-) apologies
| Unique citing works | 1 |
|---|---|
| Citations per year | 0,33 |
| Citation span | 2023 - 2023 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |