The New Wave of Service Integration
Bibliographic Data
| ID | 7538673 |
|---|---|
| Authors | Jane Waldfogel (0000-0002-9213-182X, Columbia University, corresponding author) |
| Year | 1997 |
| Volume | 71 |
| Issue | 3 |
| Pages | 463-484 |
| Publication date | 1997-09-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Social Service Review (JOURNAL) |
| Journal identifiers | ISSN: 0037-7961 • E-ISSN: 1537-5404 |
| Publisher | University of Chicago Press (PUBLISHER • US) |
| DOI | 10.1086/604266 |
| OpenAlex | W2060861118 |
| Language | EN |
| Citations received | 19 |
| References cited | 7 |
States are pursuing service integration that differs substantively and strategically from the first wave of service integration in the 1970s. This article describes the new approach, using Maryland's Systems Reform Initiative as an example, and identifies the ways in which it differs from the original wave. The most important substantive difference is that, in contrast to the first wave, which emphasized administrative reforms, these new state initiatives include casework, governance, and financing reforms as well. There are also differences in strategy. The early wave favored top-down initiatives, combined with limited bottom-up activities such as pilot projects. The new wave, contrary to previous efforts, uses a "bootstrapping" approach, in which reform proceeds incrementally, local participants learn by doing, and the state learns by monitoring
Bootstrapping (finance · Business · Corporate governance · Economics · French New Wave · Management · Political economy · Political science · Public relations · Service (business · State (computer science · Third wave · Computer Science · Finance · Marketing · Multicultural Socio-Legal Studies · Public Administration
Getting The Right Mix
Collaboration, integration and change in children's services
The Breakthrough Series Collaborative on Service Integration
Is Inter-Organizational Collaboration Always a Good Thing
Consensus group sessions are useful to reconcile stakeholders’ perspectives about network performance evaluation
Rethinking the Paradigm for Child Protection
Strategies to advance the dream of integrated digital public service delivery in inter-organizational collaboration networks
Beyond Participation, Hierarchies, Management and Markets
Shared Services
Research needed to improve the prospects for children in out-of-home placement
Teaming up
Evaluating systems change in a juvenile justice reform initiative
The Promotion and Disruption of Community Service Delivery Systems
Collaborative Discourse
Complexity and Integrated Working in Children's Services
Entrepreneurial Strategies for Managing Interagency Collaboration
Measuring Accountability for Results in Interagency Collaboratives
What's New about the New Public Management? Administrative Change in the Human Services
Sharing the Baton, Not Passing It
| Unique citing works | 19 |
|---|---|
| Citations per year | 0,68 |
| Citation span | 1998 - 2022 (25) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 19 |