E-Governance Developments in European Union Cities

Reshaping Government's Relationship with Citizens

Bibliographic Data

ID7786151
AuthorsLourdes Torres (0000-0003-4623-1448, Universidad de Zaragoza), Vicente Pina Martínez (0000-0002-9416-2224, Universidad de Zaragoza), Vicente Pina, Basilio Acerete (0000-0002-0385-2263, Universidad de Zaragoza)
Year2006
Volume19
Issue2
Pages277-302
Publication date2006-04-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueGovernance (JOURNAL)
Journal identifiersISSN: 0952-1895 • E-ISSN: 1468-0491
PublisherWiley (PUBLISHER • GB)
DOI10.1111/j.1468-0491.2006.00315.x
OpenAlexW2006186106
LanguageEN
Citations received47
References cited17

At the beginning of the twenty-first century, the challenge to governments is to improve citizens’ trust in governments. The Internet aids good governance by increasing transparency and customer-oriented service delivery. During the last few years, European Union local governments have expanded their presence on the Internet. This article presents empirical evidence on the nature of e-governance initiatives in cities across Europe. The findings could be of interest to cities interested in determining how their online presence compares with that of other cities. There are opportunities for information and communication technologies (ICT) to enhance governance in local governments, but the focus of the ICT applications concentrates technologies on the management and delivery of services rather than on other areas. The Internet is not yet running as an effective medium facilitating democratic inputs into the policymaking process. Our study shows that technology is behaving as an enabler within preexisting social and political structures

Business · Corporate governance · Democracy · E-governance · Economic policy · Enabling · European union · Government (linguistics · Information and Communications Technology · Legitimacy · Local government · Multi-level governance · Political science · Politics · Public relations · Service (business · Service delivery framework · The Internet · Transparency (behavior · E-Government and Public Services · Public Administration · Public Policy and Administration Research · Social Media and Politics · Finance · Marketing

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