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The Role of Labeling Processes in Elderly Consumers' Responses to Age Segmentation Cues

Bibliographic Data

ID7842463
AuthorsKelly Tepper (University of Kentucky, corresponding author)
Year1994
Volume20
Issue4
Pages503
Publication date1994-03-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueJournal of Consumer Research (JOURNAL)
Journal identifiersISSN: 0093-5301 • E-ISSN: 1537-5277
PublisherOxford University Press (OUP) (PUBLISHER)
DOI10.1086/209366
OpenAlexW2014397989
LanguageEN
Citations received17
References cited19

This investigation explores labeling processes underlying age segmentation cue effects on discount usage intentions. Depth interviews regarding participants' experiences using senior-citizen-type discounts reveal three levels of responsiveness to consumer offerings promoted with age segmentation cues: rejecting senior citizen discounts to avoid self-devaluation, rejecting senior citizen discounts to avoid stigmatization, and assigning positive meanings to the status that promotes senior citizen discount usage. An experimental investigation, undertaken to assess the sequential ordering of these levels of responsiveness, reveals that self-devaluation and perceived stigma mediate age segmentation cue effects on discount usage intention only for younger-aged elderly. Results lend support for a stage model of consumers' progression through phases of responsiveness to "senior citizen" labeling. Copyright 1994 by the University of Chicago

Advertising · Business · Consumer research · Consumer Behavior in Brand Consumption and Identification · Consumer Retail Behavior Studies · Marketing · Media, Gender, and Advertising · Psychology

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Unique citing works17
Citations per year0,59
Citation span1997 - 2026 (30)
Citation velocitycurrent
Highly citedNo
Citation typesNeutral: 16

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