The Role of Reciprocity in Verbally Persuasive Robots
Bibliographic Data
| ID | 8087294 |
|---|---|
| Authors | Seungcheol Austin Lee (0000-0002-3985-2505, Northern Kentucky University, corresponding author), Yuhua Liang (0000-0002-4116-9844), Yuhua Jake Liang (Chapman University) |
| Year | 2016 |
| Volume | 19 |
| Issue | 8 |
| Pages | 524-527 |
| Publication date | 2016-07-22 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Cyberpsychology Behavior and Social Networking (JOURNAL) |
| Journal identifiers | ISSN: 2152-2715 • E-ISSN: 2152-2723 |
| Publisher | Mary Ann Liebert, Inc (PUBLISHER • US) |
| DOI | 10.1089/cyber.2016.0124 |
| PMID | 27447027 |
| OpenAlex | W2513551978 |
| Language | EN |
| Citations received | 14 |
| References cited | 12 |
The current research examines the persuasive effects of reciprocity in the context of human-robot interaction. This is an important theoretical and practical extension of persuasive robotics by testing (1) if robots can utilize verbal requests and (2) if robots can utilize persuasive mechanisms (e.g., reciprocity) to gain human compliance. Participants played a trivia game with a robot teammate. The ostensibly autonomous robot helped (or failed to help) the participants by providing the correct (vs. incorrect) trivia answers. Then, the robot directly asked participants to complete a 15-minute task for pattern recognition. Compared to no help, results showed that a robot's prior helping behavior significantly increased the likelihood of compliance (60 percent vs. 33 percent). Interestingly, participants' evaluations toward the robot (i.e., competence, warmth, and trustworthiness) did not predict compliance. These results also provided an insightful comparison showing that participants complied at similar rates with the robot and with computer agents. This result documents a clear empirically powerful potential for the role of verbal messages in persuasive robotics
Cognitive psychology · Competence (human resources · Compliance (psychology · Context (archaeology · Human–computer interaction · Human–robot interaction · Mobile robot · Reciprocity (cultural anthropology · Robot · Robot control · Robotics · Social robot · Trustworthiness · AI in Service Interactions · Computer Science · Psychology · Psychology of Social Influence · Social Robot Interaction and HRI · Applied Psychology · Artificial Intelligence · Social Psychology
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| Unique citing works | 14 |
|---|---|
| Citations per year | 2 |
| Citation span | 2019 - 2026 (8) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 14 |