Impact of e-government on citizen engagement
The role of government reputation and digital divide
Bibliographic Data
| ID | 8246126 |
|---|---|
| Authors | Toan Khanh Tran Pham (0000-0003-1345-3124), Quyen Le Hoang Thuy To Nguyen (0000-0001-9254-2605) |
| Year | 2024 |
| Volume | 22 |
| Issue | 4 |
| Pages | 419-433 |
| Publication date | 2024-11-22 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Journal of Information Communication and Ethics in Society (JOURNAL) |
| Journal identifiers | ISSN: 1758-8871 • E-ISSN: 1477-996X |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/jices-08-2023-0109 |
| OpenAlex | W4402654667 |
| Language | EN |
| Citations received | 2 |
| References cited | 59 |
Purpose Citizen engagement (CE) in public policy is increasingly considered to be an important feature of governance worldwide. The aim of this study is to explore the impact of e-government usage (EGU) on citizens’ engagement. In addition, the study investigates the mediating effect of government reputation (GR) and the moderating role of digital divide (DD) in EGU and citizens' engagement relationship. Design/methodology/approach Data were collected from 938 respondents in Vietnam with a random method. This study used the partial least squares – structural equation modeling method to examine hypotheses. Findings The results show that e-government and GR are critical determinants of CE. Furthermore, GR plays a mediating role in the relationship between e-government and CE. The results also show how DD moderates this nexus. Practical implications The findings of this study provide valuable evidence and implications. Public officials must improve the GR and administrative capacity as the determination for the CE. Moreover, the government should continually carry out policies to reduce the DD. Originality/value By investigating the mediating and moderating effects of GR and DD, this study has significantly contributed to advancing the body knowledge of e-government
Business · Digital divide · Digital government · Digital transformation · E-Government · Government (linguistics · Information and Communications Technology · Political science · Public relations · Reputation · E-Government and Public Services · Social Media and Politics · Technology Adoption and User Behaviour · Public Administration
Citizens’ Use of Social Media in Government, Perceived Transparency, and Trust in Government
Public Sector Organizations and Reputation Management
Common method biases in behavioral research
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Can the use of government Apps shape citizen compliance? The mediating role of different perceptions of government
Assessing the relationship between digital divide and citizens’ political participation in Africa
Drivers of egovernment adoption amidst Covid-19 pandemic
Vision and reality of e-government for governance improvement
Social partners in the digital ecosystem
Digital inequalities in the age of artificial intelligence and big data
The digital divide and E-government in European economies
The public value of E-Government – A literature review
Diffusion of e-government
Internet skills and the digital divide
Citizen engagement in co-creation of e-government services
Digital divide at individual level
Determining the type of e-government use
Developing fully functional E-government
Impact of the digital divide on e-government
Addressing territorial digital divides through ICT strategies
Linking public sector social media and e-government website use to trust in government
Public value creation in digital government
ICT, public values and transformative government
Electronic Governance for Sustainable Development — Conceptual framework and state of research
Citizen engagement and trust
Direct Public Engagement in Local Government
E-government mechanisms to enhance the participation of citizens and society
Behavioral Public Administration
Reputation and Public Administration
Service Design and Citizen Satisfaction with E‐Government Services
E-government as an anti-corruption tool
Co-initiation of Collaborative Innovation in Urban Spaces
Citizen Involvement Efforts and Bureaucratic Responsiveness
Politics of E‐Government
Civic Engagement, Pedagogy, and Information Technology on Web Sites for Youth
Linking Citizen Satisfaction with E-Government and Trust in Government
Internet, Trust in Government, and Citizen Compliance
Measuring bureaucratic reputation
Political participation and civic engagement
E-Government in developing countries
New Public Management Is Dead--Long Live Digital-Era Governance
| Unique citing works | 2 |
|---|---|
| Citations per year | 2 |
| Citation span | 2025 - 2026 (2) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 2 |