Satisfaction and Mental Health Outcomes Associated with a Large Regional Helpline
Bibliographic Data
| ID | 8906159 |
|---|---|
| Authors | Sean R McClellan (0000-0003-3355-343X, Abt Global (United States), corresponding author), Meaghan Hunt (Abt Global (United States)), Lauren E W Olsho (0000-0003-4503-9745, Abt Global (United States)), Amrita Dasgupta (New York City Health and Hospitals Corporation), Mifta Chowdhury (New York City Health and Hospitals Corporation), Alicia Sparks (Abt Global (United States)), Alicia C Sparks |
| Year | 2022 |
| Volume | 58 |
| Issue | 6 |
| Pages | 1214-1224 |
| Publication date | 2022-01-11 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Community Mental Health Journal (JOURNAL) |
| Journal identifiers | ISSN: 0010-3853 • E-ISSN: 1573-2789 |
| Publisher | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1007/s10597-021-00931-5 |
| PMID | 35015179 |
| OpenAlex | W4205517219 |
| Language | EN |
| Citations received | 1 |
| References cited | 33 |
We surveyed users of a behavioral health helpline serving New York City and surroundings, to assess their helpline experiences, changes in psychological distress after contacting the helpline, and factors associated with differences in these measures. We surveyed users twice: roughly 2 weeks following their helpline contact, from 4/2019 to 9/2019 (N = 1097 respondents) and again 6 months following contact, from 10/2019 to 3/2020 (N = 732 respondents). Eighty-nine percent of respondents reported that contacting the helpline helped them deal a little or a lot more effectively with their problems. Rates of psychological distress decreased from 41.3% 2 weeks following helpline contact to 29.0% 6 months after (P < 0.05). Improvements in psychological distress were found across a range of demographic characteristics and were greatest for repeat users. Users reported broadly positive experiences with the helpline and improved psychological distress 6 months later. Behavioral health helplines can offer beneficial services to diverse populations, complementing the formal behavioral healthcare system
Distress · Family medicine · Helpline · Hotline · Mental health · Psychiatry · Psychological distress · Telecommunications · Clinical Psychology · Digital Mental Health Interventions · Emergency Medicine · Medicine · Mental Health and Patient Involvement · Mental Health Treatment and Access · Psychology
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| Unique citing works | 1 |
|---|---|
| Citations per year | 1 |
| Citation span | 2026 - 2026 (1) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 1 |