Service and Treatment Factors as Predictors of Satisfaction with Mental Health Services Among Service Users with Psychosis
Bibliographic Data
| ID | 8906475 |
|---|---|
| Authors | Regina Skar-Fröding (0009-0005-1703-4092, Akershus University Hospital, corresponding author), Hanne Clausen (0000-0003-3282-6918, Innlandet Hospital Trust), Hanne Kristin Clausen, Eva Biringer (0000-0003-0933-1079, Stord hospital), Torleif Ruud (0000-0002-4821-1267, University of Oslo), Jūratė Šaltytė Benth (0000-0003-4199-2272, University of Oslo), Mina Veland (Akershus University Hospital), Kristin Sverdvik Heiervang (0000-0003-4553-8771, Akershus University Hospital) |
| Year | 2024 |
| Volume | 61 |
| Issue | 5 |
| Pages | 818-826 |
| Publication date | 2024-12-10 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Community Mental Health Journal (JOURNAL) |
| Journal identifiers | ISSN: 0010-3853 • E-ISSN: 1573-2789 |
| Publisher | Springer Science+Business Media (PUBLISHER • DE) |
| DOI | 10.1007/s10597-024-01418-9 |
| PMID | 39656389 |
| OpenAlex | W4405231620 |
| Language | EN |
| References cited | 30 |
Satisfaction with services among service users is an important aspect of quality in mental health care. This prospective study investigated associations between service and treatment factors at baseline and satisfaction with services at 18-month follow-up among service users with psychosis in specialist mental health services. Data were collected from 119 service users with psychosis and their clinicians from 26 clinical sites across Norway at baseline and after 18 months. Satisfaction with services was measured using the Client Satisfaction Questionnaire-8 (CSQ-8). Linear mixed models with random intercepts for units were estimated to test the association between service- and treatment-related predictors and the CSQ-8. Participating in the Individual Placement and Support program or other interventions to promote work or study, receiving well-coordinated services, and receiving helpful assistance from a general practitioner at baseline were positively associated with satisfaction with services at 18-month follow-up. The present results suggest that receiving integrated and well-coordinated services and targeting the goal of facilitating employment and study opportunities is important for satisfaction with services among service users with psychosis
Business · Customer satisfaction · Mental health · Patient satisfaction · Psychiatry · Psychological intervention · Psychosis · Service (business · Marketing · Medicine · Mental Health Treatment and Access · Nursing · Patient Satisfaction in Healthcare · Psychology · Schizophrenia research and treatment
The client satisfaction questionnaire
Continuity of care
Healthcare system performance in continuity of care for patients with severe mental illness
Satisfaction with inpatient treatment for first-episode psychosis among different ethnic groups
Lessons from Community Mental Health to Drive Implementation in Health Care Systems for People with Long-Term Conditions
Predictors of Satisfaction with Care in Patients Suffering from Schizophrenia Treated Under Community Mental Health Teams
| Citation velocity | historical |
|---|---|
| Highly cited | No |