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Making Meaning of the Mid-Level Administrator Roles in International Student Service Centers

Bibliographic Data

ID9015296
AuthorsMary Ann Bodine Al-Sharif (0000-0002-1035-7025, University of Alabama at Birmingham, corresponding author), Hugo A García (Texas Tech University), Jon Mcnaughtan (0000-0003-4357-9457, Texas Tech University)
Year2020
Volume92
Issue1
Pages116-139
Publication date2020-06-03
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueThe Journal of Higher Education (JOURNAL)
Journal identifiersISSN: 0022-1546 • E-ISSN: 1538-4640
PublisherTaylor & Francis (PUBLISHER • GB)
DOI10.1080/00221546.2020.1762155
OpenAlexW3033022795
LanguageEN
Citations received4
References cited37

This study explores how mid-level administrators working in international student service centers make meaning of their roles and perceive the support their institutions provide. Utilizing critical discourse analysis and the theoretical framework of empowerment, this study reveals the social problems, power struggles, and avenues mid-level administrators utilize for change. Specifically, we find that participants cope with significant social problems that impact society and higher education. They are often caught between internal and external power struggles over policy and procedures on their campuses and face expectations that are unrealistic given their available resources. In order to be empowered, mid-level administrators need their centers and spaces in favorable locations on campus; strategic actions and planning must include the internationalization of their institutions as a whole; organizational leadership must be engaged in their center and in international student programming; and the compliance component of their roles and the student service function must be separate

Business · Empowerment · Function (biology · Higher education · Internationalization · Meaning (existential · Order (exchange · Political science · Power (physics · Public relations · Service (business · Sociology · Global Education and Multiculturalism · Higher Education Governance and Development · International Student and Expatriate Challenges · Marketing · Psychology

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Unique citing works4
Citations per year0,8
Citation span2021 - 2025 (5)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 4

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