Patient Satisfaction Survey Instrument for Use in Health Maintenance Organizations
Bibliographic Data
| ID | 9099501 |
|---|---|
| Authors | Barry D Wei (0000-0001-9858-9893, University of Arizona), Barry D weiss, Janet H Senf (University of Arizona) |
| Year | 1990 |
| Volume | 28 |
| Issue | 5 |
| Pages | 434-445 |
| Publication date | 1990-05-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-199005000-00003 |
| PMID | 2338842 |
| OpenAlex | W1976864517 |
| Language | EN |
| Citations received | 3 |
| References cited | 8 |
The objective of this research was to devise a survey instrument specifically applicable to prepaid health care plans that could accurately predict whether patients would disenroll from their current plan because of dissatisfaction when given the opportunity to do so. A "prequestionnaire" was sent to all employees at a southwestern university whose employee benefit package included the option of selecting one of several health maintenance organizations (HMOs) as a source of health care. The prequestionnaire included 90 variables reported in the literature as related to patient satisfaction. The prequestionnaire was mailed two months before "open enrollment," the time at which subjects would have the opportunity, if desired, to change HMOs. After open enrollment, a "postquestionnaire" was sent to the same subjects, asking whether or not they did change plans during open enrollment. There were 2,365 respondents enrolled in HMOs who formed the study population. Of these, 189 (8.0%) changed HMOs during open enrollment. Discriminant function analysis was used to identify prequestionnaire variables which were predictive that subjects had changed plans; 10 variables were identified. They were combined into a survey instrument, which can be scored to predict an individual subject's probability of changing plans
Discriminant function analysis · Environmental health · Family medicine · Health care · Health maintenance · Health plan · Patient satisfaction · Political science · Population · Statistics · Customer Service Quality and Loyalty · Healthcare Policy and Management · Medicine · Nursing · Patient Satisfaction in Healthcare · Psychology
Defining and measuring patient satisfaction with medical care
The effects of doctor-patient communication on satisfaction and outcome of care
Physician and Patient Satisfaction as Factors Related to the Organization of Internal Medicine Group Practices
Patient Understanding and Satisfaction as Predictors of Compliance
Patient Satisfaction and Change in Medical Care Provider
Scale for the Measurement of Attitudes toward Physicians and Primary Medical Care
Issues Underlying Prevalence of 'Doctor-Shopping' Behavior
Consumer Satisfaction in a Health Maintenance Organization
| Unique citing works | 3 |
|---|---|
| Citations per year | 0,09 |
| Citation span | 1992 - 2021 (30) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 3 |