Public Reporting in Health Care
How Do Consumers Use Quality-of-Care Information
Bibliographic Data
| ID | 9101914 |
|---|---|
| Authors | Marjan Faber, Marjan J Faber (0000-0001-7198-2425, Radboud University Nijmegen, corresponding author), Marije Bosch (0000-0002-3523-3328, Radboud University Nijmegen, corresponding author), Hub Wollersheim (Radboud University Nijmegen, corresponding author), Sheila Leatherman (University of North Carolina at Chapel Hill), Richard Grol (Radboud University Medical Center, corresponding author) |
| Year | 2009 |
| Volume | 47 |
| Issue | 1 |
| Pages | 1-8 |
| Publication date | 2009-01-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/mlr.0b013e3181808bb5 |
| PMID | 19106724 |
| OpenAlex | W1978849177 |
| Language | EN |
| Citations received | 15 |
| References cited | 36 |
BACKGROUND: One of the underlying goals of public reporting is to encourage the consumer to select health care providers or health plans that offer comparatively better quality-of-care. OBJECTIVE: To review the weight consumers give to quality-of-care information in the process of choice, to summarize the effect of presentation formats, and to examine the impact of quality information on consumers' choice behavior. The evidence is organized in a theoretical consumer choice model. DATA SOURCES: English language literature was searched in PubMed, the Cochrane Clinical Trial, and the EPOC Databases (January 1990-January 2008). STUDY SELECTION: Study selection was limited to randomized controlled trails, controlled before-after trials or interrupted time series. Included interventions focused on choice behavior of consumers in health care settings. Outcome measures referred to one of the steps in a consumer choice model. The quality of the study design was rated, and studies with low quality ratings were excluded. RESULTS: All 14 included studies examine quality information, usually CAHPS, with respect to its impact on the consumer's choice of health plans. Easy-to-read presentation formats and explanatory messages improve knowledge about and attitude towards the use of quality information; however, the weight given to quality information depends on other features, including free provider choice and costs. In real-world settings, having seen quality information is a strong determinant for choosing higher quality-rated health plans. CONCLUSIONS: This review contributes to an understanding of consumer choice behavior in health care settings. The small number of included studies limits the strength of our conclusions
Actuarial science · Business · Consumer behaviour · Consumer choice · Economics · Health care · Health care quality · MEDLINE · Presentation (obstetrics) · Psychological intervention · Quality (philosophy) · Economic and Environmental Valuation · Marketing · Medicine · Nursing · Patient Satisfaction in Healthcare · Patient-Provider Communication in Healthcare · Psychology
Organizing Healthcare Transparency
Implementation strategies
Readmission Rates and Their Impact on Hospital Financial Performance
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The use of publicly available quality information when choosing a hospital or health‐care provider
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Social capital and patients’ mobility in Italy
Use of quality information in decision-making about health and social care services - a systematic review
A Field Experiment on the Impact of Physician-level Performance Data on Consumers’ Choice of Physician
Reliability of Medical Group and Physician Performance Measurement in the Primary Care Setting
How Patient Comments Affect Consumers’ Use of Physician Performance Measures
Consumer Response to Patient Experience Measures in Complex Information Environments
Does Mandating Nursing Home Participation in Quality Reporting Make a Difference? Evidence From Massachusetts
Alternative Approaches to Ensuring Adequate Nurse Staffing
What is meant by public
| Unique citing works | 15 |
|---|---|
| Citations per year | 1 |
| Citation span | 2011 - 2023 (13) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 15 |