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Primary Care Attributes, Health Care System Hassles, and Chronic Illness

Bibliographic Data

ID9104089
AuthorsMichael L Parchman (0000-0001-7129-2889, The University of Texas at San Antonio Health Science Center, corresponding author), Polly Hitchcock No??l, Polly Hitchcock No l (South Texas Veterans Health Care System), Shuko Lee (0000-0002-4286-4152, South Texas Veterans Health Care System, corresponding author)
Year2005
Volume43
Issue11
Pages1123-1129
Publication date2005-11-01
Peer ReviewedYes
Open AccessNo
TypeARTICLE
VenueMedical Care (JOURNAL)
Journal identifiersISSN: 0025-7079 • E-ISSN: 1537-1948
PublisherOvid Technologies (Wolters Kluwer Health) (PUBLISHER)
DOI10.1097/01.mlr.0000182530.52979.29
PMID16224306
OpenAlexW2050280441
LanguageEN
Citations received4
References cited20

BACKGROUND: Patients with a chronic illness are likely to report difficulties in their encounters with the health care system. Although most patients with a chronic illness are managed by primary care clinicians, little is known about how the attributes of primary care might be related to health care system hassles. OBJECTIVE: We sought to examine the relationship between attributes of primary care and health care system hassles among veterans with one or more chronic illnesses. RESEARCH DESIGN: This was a cross-sectional mailed survey. SUBJECTS: We included veterans with one or more chronic illnesses who were cared for in the South Texas Veteran's health care system. MEASURES: The Components of Primary Care Instrument was used to measure 4 attributes of primary care: accumulated knowledge of the patient by the clinician, coordination of care, communication, and preference for first contact with their primary care clinician. A 16-item health care systems hassles scale was constructed and demonstrated good face validity and reliability with a Cronbach's alpha of 0.94. RESULTS: Of the 720 surveys administered by mail, 422 (59%) were returned. Patients with multiple chronic illnesses reported a higher level of hassles than patients with a single chronic illness. After controlling for patient characteristics, primary care communication and coordination of care were inversely associated with patient hassles score: as communication and coordination improved, the reported level of hassles decreased. CONCLUSIONS: Effective delivery of primary care to patients with one or more chronic illnesses may be important in decreasing the level of hassles they experience as they interact with the health care delivery system

Environmental health · Family medicine · MEDLINE · Political science · Primary care · Primary health care · Chronic Disease Management Strategies · Diabetes Management and Education · Medicine · Primary Care and Health Outcomes

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Unique citing works4
Citations per year0.25
Citation span2010 - 2024 (15)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 4

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