The Effects of Consultation on Over-the-Counter Medication Purchasing Decisions
Bibliographic Data
| ID | 9105073 |
|---|---|
| Authors | Michael B Nichol (0000-0003-4989-9806, University of Southern California, corresponding author), Jeffrey S McCombs (University of Southern California, corresponding author), Kathleen A Johnson (University of Southern California, corresponding author), Shirlynn Spacapan (Harvey Mudd College), David A Sclar (0000-0002-0983-4293, Washington State University) |
| Year | 1992 |
| Volume | 30 |
| Issue | 11 |
| Pages | 989-1003 |
| Publication date | 1992-11-01 |
| Peer Reviewed | Yes |
| Open Access | No |
| Type | ARTICLE |
| Venue | Medical Care (JOURNAL) |
| Journal identifiers | ISSN: 0025-7079 • E-ISSN: 1537-1948 |
| Publisher | Ovid Technologies (Wolters Kluwer Health) (PUBLISHER) |
| DOI | 10.1097/00005650-199211000-00003 |
| PMID | 1434962 |
| OpenAlex | W1967106016 |
| Language | EN |
| Citations received | 1 |
| References cited | 15 |
This article examines factors that predict changes in consumer purchasing decisions of nonprescription medications. Variables corresponding to factors in Andersen's behavioral model are measured, in addition to data regarding characteristics of the 17 pharmacy consultants who provided counseling services. One thousand seven hundred and thirteen consumers in five stores in southern California were provided consultation during a 6-month period, resulting in 25.4% of the patients purchasing a different drug than intended when entering the pharmacy, 1.3% being referred to a physician, and 13.4% not purchasing any over-the-counter medication at all. Logistic regression techniques demonstrated that one enabling variable (availability of generic medications), and four need factors (the discussion of clinical issues, short encounters, cough and cold products, and vitamin products) were significant predictors of the consumer's decision to purchase a different product than intended. Consultant characteristics (introversion, external locus of control) were also important predictors, but opposite the expected direction. Consumers who received information from female consultants were more likely to change their purchasing decisions
Actuarial science · Business · Family medicine · Locus of control · Logistic regression · Product (mathematics) · Purchasing · Healthcare Policy and Management · Marketing · Medicine · Patient Satisfaction in Healthcare · Pharmaceutical industry and healthcare · Pharmacy · Psychology · Social Psychology
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The Validity of Questionnaire and Rating Assessments of Extraversion and Neuroticism, and Their Factorial Stability
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Substitution Between Prescribed and Over-the-Counter Medications
Verbal Communications of Community Pharmacists
Who??s Using Nonprescribed Medicines
Health Status and Social Factors in Nonprescribed Drug Use
A Community Survey of Self-Medication Activities
Marital locus of control and marital problem solving
Speed of speech and persuasion
Pharmacies as alternative sources of medical care
Medicine Use Among the Rural Elderly
Pathways to Medicine Use
| Unique citing works | 1 |
|---|---|
| Citations per year | 0,17 |
| Citation span | 2020 - 2020 (1) |
| Citation velocity | historical |
| Highly cited | No |
| Citation types | Neutral: 1 |