Service Workers
Human Resources or Labor Costs
Bibliographic Data
| ID | 9768661 |
|---|---|
| Authors | Barbara A Gutek (corresponding author) |
| Year | 1996 |
| Volume | 544 |
| Issue | 1 |
| Pages | 68-82 |
| Publication date | 1996-03-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The Annals of the American Academy of Political and Social Science (JOURNAL) |
| Journal identifiers | ISSN: 0002-7162 • E-ISSN: 1552-3349 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0002716296544001006 |
| OpenAlex | W2142105286 |
| Language | EN |
| References cited | 6 |
In this article, I describe the work performed by service providers, defined broadly, and the changes in this work engendered by an increasing reliance on encounters as a form of service delivery. This delivery mechanism facilitates the view of service providers as labor costs to be managed and reduced rather than human resources to be nurtured and developed. The provision of services by encounters may be a prelude both to the substitution of machine providers for humans and to large-scale unemployment
Business · Economic growth · Economics · Human resources · Human services · Labour economics · Management · Operations management · Scale (ratio · Service (business · Service delivery framework · Service provider · Service worker · Unemployment · Work (physics · Digital Economy and Work Transformation · Emotional Labor in Professions · Employment and Welfare Studies · Engineering · Marketing
| Highly cited | No |
|---|