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The evolution of citizen and stakeholder engagement in Canada, from Spicer to #Hashtags

Bibliographic Data

ID9783041
AuthorsJustin Longo (0000-0001-6485-4441, corresponding author)
Year2017
Volume60
Issue4
Pages517-537
Publication date2017-12-01
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueCanadian Public Administration (JOURNAL)
Journal identifiersISSN: 0008-4840 • E-ISSN: 1754-7121
PublisherWiley (PUBLISHER • GB)
DOI10.1111/capa.12229
OpenAlexW2771504683
LanguageEN
Citations received16
References cited59

Government‐led citizen and stakeholder engagement is undertaken with the broad aims of improving government effectiveness and strengthening perceived legitimacy for government action. However, some aspects of the digital era that are challenging and stretching these traditions include changing economics of attention, heightened expectations of citizens and stakeholders, and a reconfiguration of the nature of policymaking discourse. Seven Government of Canada citizen and stakeholder engagement cases, spread over the past 27 years, are reviewed against the emergence of digital technologies within the context of traditional engagement exercises to understand how governments are experimenting with new approaches, and how new models may still be needed to respond to this shifting technology landscape. A future research agenda is sketched that anticipates how expanding technological capabilities, changing expectations on the part of citizens and stakeholders, and new approaches to policy discourse might require a reappraisal of our concepts of citizen and stakeholder engagement

Action (physics · Context (archaeology · Geography · Government (linguistics · Legitimacy · Political science · Politics · Public engagement · Public relations · Sociology · Stakeholder · Stakeholder engagement · E-Government and Public Services · Public Administration · Public Policy and Administration Research · Social Media and Politics

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Unique citing works16
Citations per year2
Citation span2018 - 2025 (8)
Citation velocityrecent
Highly citedNo
Citation typesNeutral: 16

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