Management challenges for future digitalization of healthcare services

Datos Bibliográficos

ID9843824
AutoresCamilla Gjellebæk (0000-0002-7884-9851, University West, autor de correspondencia), Ann Svensson (0000-0002-1421-868X, University West), Catharina Bjørkquist (0000-0003-4471-3638, Østfold University of Applied Sciences), Nina Fladeby (Østfold University of Applied Sciences), Kerstin Grundén (University West)
Año2020
Volumen124
Páginas102636
Fecha de publicación2020-12-01
Peer ReviewedSí
Open AccessSí
TipoARTICLE
RevistaFutures (JOURNAL)
Identificadores de la revistaISSN: 0016-3287 • E-ISSN: 1873-6378
EditorialElsevier BV (PUBLISHER)
DOI10.1016/j.futures.2020.102636
OpenAlexW3085876973
IdiomaEN
Citas recibidas14
Referencias citadas53

eHealth is considered a solution to current challenges in healthcare. However, its use is not very well developed, and its potential has been little exploited. There are many reasons for the limited diffusion of eHealth. Knowledge, opportunities for training and collaborative activities are examples of factors that influence diffusion. Managerial responsibility is decisive in transforming healthcare. This paper aims at exploring middle management strategies that can facilitate workplace learning when introducing eHealth and new ways of providing healthcare. Introduction of eHealth will imply new and innovative working processes, where both employees and managers need to be aware that their work will change fundamentally, from routine work to work that involves learning, skills development and continuous changes in work practice. This study takes a qualitative approach by analysing data collected through focus group interviews. The findings indicate a necessity for a shift towards learning-oriented leadership and adaptive management that emphasizes employee involvement and opportunities for learning. Helping employees make sense of the complexities associated with continuously changing work practices is another identified middle management strategy. Scenario planning and backcasting stand out as suitable tools for sensemaking in complex organizations and as techniques that can promote workplace learning

Business · eHealth · Health care · Knowledge management · Political science · Sensemaking · Work (physics · Computer Science · Engineering · Information Systems Theories and Implementation · Management and Organizational Studies · Service and Product Innovation