The role of digital literacy in satisfaction with online migration services in Ghana

A cross‐sectional survey

Bibliographic Data

ID9955296
AuthorsHayford Alufar Bokpin (0009-0004-6003-8710, Centre for Migration Studies University of Ghana Legon Ghana), Martin Gameli Akakpo (0000-0002-5740-8213, Department of Psychology Regent University College of Science and Technology Accra Ghana, corresponding author)
Year2023
Volume62
Issue1
Pages68-77
Publication date2023-10-12
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueInternational Migration (JOURNAL)
Journal identifiersISSN: 0020-7985 • E-ISSN: 1468-2435
PublisherWiley (PUBLISHER • GB)
DOI10.1111/imig.13195
OpenAlexW4387571252
LanguageEN
References cited32

Like in many other fields of human endeavour, digital literacy is rising in importance. As migration continues unabated, key stages of the process are now possible online. This study investigated the role of digital literacy and migration intent in satisfaction with online migration services. Deploying a cross‐sectional survey of 100 students at a Ghanaian university, the study tested the hypotheses with a linear regression ( r = 0.85, R ‐square = 0.72, p = 0.00). Results indicate support for digital literacy and migration intent in satisfaction with online migration services. Age and level of education are correlated with satisfaction, digital literacy and migration intent. The meaning and implications of these findings are discussed

Cross-sectional study · Digital divide · Digital Literacy · Information and Communications Technology · Literacy · Meaning (existential · Pedagogy · Political science · Sociology · Survey data collection · COVID-19 Pandemic Impacts · Digital Marketing and Social Media · Mathematics · Medicine · Migration and Labor Dynamics · Psychology

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Open DOIOpen Access