Public management reform and citizen perceptions of the UK health system
Bibliographic Data
| ID | 9960656 |
|---|---|
| Authors | Ashley L Grosso, Ashley Grosso (0000-0001-5759-7125, Johns Hopkins University, corresponding author), Gregg G Van Ryzin (0000-0003-4107-5319, Johns Hopkins University) |
| Year | 2012 |
| Volume | 78 |
| Issue | 3 |
| Pages | 494-513 |
| Publication date | 2012-09-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Review of Administrative Sciences (JOURNAL) |
| Journal identifiers | ISSN: 0020-8523 • E-ISSN: 1461-7226 |
| Publisher | SAGE Publications (PUBLISHER • US) |
| DOI | 10.1177/0020852312442658 |
| OpenAlex | W1975015769 |
| Language | EN |
| Citations received | 8 |
| References cited | 24 |
The United Kingdom (UK) instituted a performance framework for the National Health Service (NHS) in the late 1990s that, inspired by the New Public Management (NPM), employed performance measurement and management in an effort to improve the quality of health services to citizens, in addition to realizing efficiency goals. Using data from the 1996 and 2002 Eurobarometer and a difference in differences analytical approach, we evaluate the impacts of these performance reforms by comparing the UK to other European Union countries in terms of overall citizen satisfaction with the health care system and perceptions of how well the health care system performs. In general, our results suggest that citizen satisfaction and performance perceptions in the UK were more favorable after the reforms than what would have occurred, absent the implementation of the reforms. The estimated improvement in satisfaction and perceived performance is both statistically and substantively significant, and thus provides evidence that the UK’s NPM-inspired performance framework did accomplish at least some of its goals
Business · Customer satisfaction · Economic growth · Economics · Eurobarometer · European union · Health care · Health care reform · New public management · Patient satisfaction · Performance indicator · Performance Management · Performance measurement · Political science · Public health · Public relations · Public sector · Quality (philosophy · Healthcare Policy and Management · Healthcare Quality and Management · Marketing · Medicine · Nursing · Patient Satisfaction in Healthcare · Public Administration · Health Policy
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| Citations per year | 0.67 |
|---|---|
| Citation span | 2014 - 2024 (11) |
| Highly cited | No |