From Automation to Knowledge Management
Modernizing British Government with ICTS
Bibliographic Data
| ID | 9962980 |
|---|---|
| Authors | Christine Bellamy (Public Administration, Economics and Social Sciences, The Nottingham Trent University, Nottingham, UK, corresponding author) |
| Year | 2002 |
| Volume | 68 |
| Issue | 2 |
| Pages | 213-230 |
| Publication date | 2002-06-01 |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Review of Administrative Sciences (JOURNAL) |
| Journal identifiers | ISSN: 0020-8523 • E-ISSN: 1461-7226 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/0020852302682004 |
| OpenAlex | W2121640784 |
| Language | EN |
| Citations received | 9 |
| References cited | 7 |
In the UK, as elsewhere, the development of new, technologically-enabled ways of managing and communicating information is coming to the fore in relation to government reform. As these quotations from recent policy documents illustrate well, the shift to information-age government is seen as a key element in the British Government’s modernization strategy. Thus far, however, the rhetoric of information-age government has outstripped its achievements and governments still have a long way to go in fulfilling the radical promises made for the transformatory powers of information and communications technologies (icts). It remains the case that governments make heaviest use of computers as production technology, for automating data-processing in the back offices of public administration. Much less use has so far been made of icts as informating technology, for example for marshalling new kinds of information for policy-makers or for establishing new, more interactive and flexible ways of communicating with service users and citizens. At the end of the 20th century, the reality of British Government, for example, was that most data were still being captured from members of the public on paper forms. Few departments had systematic arrangements for doing business with the public over the telephone, still less for conducting transactions over the internet (Bellamy and Taylor, 1998a; National Audit Office, 1999). Huge quantities of data flowed into government, but most of these data were locked into stand-alone mainframe processing systems with restricted inter-operability. The result is that inflexible information management is widely
Business · Government (linguistics · Information and Communications Technology · Information technology · Modernization theory · Political science · Public relations · Service (business · World Wide Web · Computer Science · E-Government and Public Services · Marketing · Public Administration
In AI we trust? Citizen perceptions of AI in government decision making
The history of the future
Development of the ICT sector and urban competitiveness
Trying to do a jigsaw without the picture on the box’
To explore managerial issues and their implications on e-Government deployment in the public sector
Seeing the full picture? Technologically enabled multi-agency working in health and social care
Self‐service Society
Managing governance complexity and knowledge networks in transparency initiatives
On self-service democracy
Transforming British Government
Network Structure and Knowledge Transfer
The Role of Transformational and Transactional Leadership in Creating, Sharing and Exploiting Organizational Knowledge
Transforming Social Security Benefits Administration for the Twenty‐first Century
Trade and Industry
Wiring-up the deck-chairs
Understanding Governance
| Citations per year | 0.39 |
|---|---|
| Citation span | 2003 - 2022 (20) |
| Highly cited | No |