Robert H Salomon
Biographic Data
| ID | 4238852 |
|---|---|
| NAME | Robert H Salomon |
| GIVEN NAMES | Robert H |
| FAMILY NAME | Salomon |
| SIGNATURE | SALOMON R H |
| AFFILIATIONS | OsloMet – Oslo Metropolitan University |
| VERIFIED | No |
| TOTAL WORKS | 2 |
| TOTAL CITATIONS | 14 |
| AUTHOR COUNT | 2 |
| EDITOR COUNT | 0 |
| FIRST PUBLICATION YEAR | 2015 |
| LATEST PUBLICATION YEAR | 2016 |
| H-INDEX | 2 |
Modification of Public Policies by Street-Level Organisations
The literature on policy implementation is divided with regards to the impact of street-level bureaucrats on the implementation of public policies. In this paper, we aim to add to and nuance these debates by focusing on 'institutional work' - i.e. the creation, maintenance and disruption of institutions - undertaken by central authorities and street-level bureaucrats during public reform processes. On the basis of a case study of the organisation…
Making the Technological Transition – Citizens' Encounters with Digital Pension Services
We examine in this article the impact of digitization on the provision of public services by studying how citizens experience the use of web portals in their pension planning. Based on focus groups and user test material, we elucidate five critical phases that each operate as an obstacle for citizens' further engagement in the digital self‐service process: interest, access, comprehension, reflection and support. We argue that these phases and the…
Making the Technological Transition – Citizens' Encounters with Digital Pension Services
We examine in this article the impact of digitization on the provision of public services by studying how citizens experience the use of web portals in their pension planning. Based on focus groups and user test material, we elucidate five critical phases that each operate as an obstacle for citizens' further engagement in the digital self‐service process: interest, access, comprehension, reflection and support. We argue that these phases and the…
Modification of Public Policies by Street-Level Organisations
The literature on policy implementation is divided with regards to the impact of street-level bureaucrats on the implementation of public policies. In this paper, we aim to add to and nuance these debates by focusing on 'institutional work' - i.e. the creation, maintenance and disruption of institutions - undertaken by central authorities and street-level bureaucrats during public reform processes. On the basis of a case study of the organisation…
Making the Technological Transition – Citizens' Encounters with Digital Pension Services
We examine in this article the impact of digitization on the provision of public services by studying how citizens experience the use of web portals in their pension planning. Based on focus groups and user test material, we elucidate five critical phases that each operate as an obstacle for citizens' further engagement in the digital self‐service process: interest, access, comprehension, reflection and support. We argue that these phases and the…
Modification of Public Policies by Street-Level Organisations
The literature on policy implementation is divided with regards to the impact of street-level bureaucrats on the implementation of public policies. In this paper, we aim to add to and nuance these debates by focusing on 'institutional work' - i.e. the creation, maintenance and disruption of institutions - undertaken by central authorities and street-level bureaucrats during public reform processes. On the basis of a case study of the organisation…
Economics (2 works) · Political science (2 works) · Public Policy and Administration Research (2 works) · Agency (philosophy (1 works) · Bureaucracy (1 works) · Business (1 works) · Competence (human resources (1 works) · Context (archaeology) (1 works) · Disadvantaged (1 works) · E-Government and Public Services (1 works)