Crisis Coordination and the Role of Social Media in Response to Covid-19 in Wuhan, China
Bibliographic Data
| ID | 11673583 |
|---|---|
| Authors | Yiran Li (0000-0001-6547-5574, University of Macau, Taipa, China), Yanto Chandra (0000-0003-1083-5813, The Hong Kong Polytechnic University, Kowloon, Hong Kong), Naim Kapucu (0000-0001-6163-5948, University of Central Florida, Orlando, USA, corresponding author) |
| Year | 2020 |
| Volume | 50 |
| Issue | 6-7 |
| Pages | 698-705 |
| Publication date | 2020-07-15 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | The American Review of Public Administration (JOURNAL) |
| Journal identifiers | ISSN: 0275-0740 • E-ISSN: 1552-3357 |
| Publisher | SAGE Publishing (PUBLISHER • US) |
| DOI | 10.1177/0275074020942105 |
| OpenAlex | W3042229470 |
| Language | EN |
| Citations received | 45 |
| References cited | 22 |
The commentary addresses the government’s role in mitigating information asymmetry problems during pandemic crisis response. We use the outbreak of COVID-19 in Wuhan, China, as a case to show the use of social media as a key mechanism in shaping the actions of the central government in its coordination with the local governments during the pandemic response. The Chinese government effectively collaborated with a social media platform to not only create a dedicated channel to allow citizens to post information about the pandemic to accelerate the speed of relief but also mobilize citizens and nonprofit organizations to support government response and recovery efforts. This suggests that social media can provide a venue for the government to not only tackle the information overload but also mitigate the friction among levels of governments
Business · China · Coronavirus disease 2019 (COVID-19 · Crisis management · Crisis response · Government (linguistics · Information overload · Pandemic · Political science · Public relations · Social media · China's Socioeconomic Reforms and Governance · COVID-19 epidemiological studies · Disaster Management and Resilience · Law
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| Unique citing works | 45 |
|---|---|
| Citations per year | 9 |
| Citation span | 2021 - 2026 (6) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 45 |