Electronically-based governance system for public services

Implementation in the Special Region of Yogyakarta, Indonesia

Bibliographic Data

ID12948522
AuthorsRini Rachmawati (0000-0002-2034-7824, Universitas Gadjah Mada, corresponding author), Dayang Anjani (Universitas Gadjah Mada), Amandita Ainur (Universitas Gadjah Mada), Tika Nurwidiani (Universitas Gadjah Mada), Hidayah Almasari (Universitas Gadjah Mada), S Aikins, D Krane, A Al-Khouri, P Almira, Lipu Lipu, Pradipta Pradipta, S Arfan, M Maryani And Nasution, S Ariana, C Azim, D Antoni, E Dias Canedo, A Morais Do Vale, R Patro, L Camargo De Souza, R Machado Gravina, V Eloy Dos Reis, F Lcio Lopes Mendona, R De Sousa, B Diirr, R Araujo, C Cappelli, A Filippetti, H Gedeona, C Kim (0000-0001-7149-1386), K Kim (0000-0002-0135-4367), Kristin April Kim (0009-0005-2132-3428), S KIM (0000-0001-8468-163X), D Kim (0000-0001-8907-6420), Do Thi Kim Chi (0009-0004-0727-2751), L Luna-Reyes, J Gil-Garcia, T Nam, W Pieterson, W Ebbers, H Pratiwi, W Putra, A Herlambang, U Choirunnisa, Z Pambagyo, Y Syarafina, R Ghiffari, E Ramadhan, A Rohmah, A Sari (0000-0002-1320-5107), H Sukawan, I Widhyastana, M Rahmadana, A Mawati, N Siagian, M Perangin-Angin, J Refelino, M Tojiri, V Siagian, N Nugraha (0000-0003-0082-5478), S Manullang, M Silalahi, D Yendrianof, M Supriadi, M Sari, S Bahri, E Sosiawan, S Sukesi, E Yunus, N Sulehat, C Taib
Year2022
Volume16
Issue1
Publication date2022-05-30
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHUMAN GEOGRAPHIES – Journal of Studies and Research in Human Geography (JOURNAL)
Journal identifiersISSN: 1843-6587 • E-ISSN: 2067-2284
PublisherUniversity of Bucharest (Bucharest University Press) (PUBLISHER)
DOI10.5719/hgeo.2022.161.5
OpenAlexW4281966178
LanguageEN
Citations received1
References cited3

The Electronically-Based Governance System (Sistem Pemerintahan Berbasis Elektronik/SPBE) deals with public services for the internal regional government and the public. This research aims to identify public services and their implementation, analyse the success and constraints in implementing public services, and elaborate recommendations. Secondary data were obtained through the local government website. Primary data were obtained through questionnaires filled out by staff in charge of technical SPBE at the Communications and Information Office in the Special Region of Yogyakarta and cities and districts in the region. Meanwhile, in-depth interviews were conducted with the head of the agency as a policy-making official related to SPBE. The result shows that the regional government has provided public services in both SPBE and innovative regional services. The users have felt the benefits of the public services provided. However, there are constraints related to users' ability in digital literacy and the availability of networks. In the future, both will become a priority to overcome

Business · Corporate governance · Political science · Telecommunications · Computer Science · Local Governance and Development · Public Administration · Finance