The impact of virtual reality on private value dimensions
A healthcare case study
Dados Bibliográficos
| ID | 16775652 |
|---|---|
| Autores | Higor Leite (0000-0002-2451-4124, Federal University of Technology Paraná – Brazil, autor correspondente) |
| Ano | 2025 |
| Volume | 27 |
| Fascículo | 5 |
| Páginas | 1390-1416 |
| Data de publicação | 2025-05-04 |
| Peer Reviewed | Sim |
| Open Access | Não |
| Tipo | ARTICLE |
| Periódico | Public Management Review (JOURNAL) |
| Identificadores do periódico | ISSN: 1471-9037 • E-ISSN: 1471-9045 |
| Editora | Informa UK Limited (PUBLISHER • GB) |
| DOI | 10.1080/14719037.2023.2288262 |
| OpenAlex | W4389206202 |
| Idioma | EN |
| Citações recebidas | 5 |
| Referências citadas | 50 |
The digitalization of public services is a growing phenomenon that affects providers and users alike. However, the impact of digitalization on the Public Service Logic remains understudied. We aim to understand how virtual reality impacts private value dimensions in public healthcare. Drawn from a dual-perspective of providers’ and users’ interviews and personal diaries, we contribute to value-in-context by underlining nuances of the user needs and service outcomes. Similarly, value-in-use shows patients’ experimentations and experiences with the virtual reality service. This study contributes to value dimensions, capturing the phenomenological aspects of the public service encounter in a complex digital healthcare ecosystem
Business · Co-Creation · Geography · Health care · Healthcare service · Internet privacy · Knowledge management · Political science · Public healthcare · Public relations · Public service · Public value · Service provider · Sociology · Virtual reality · Computer Science · Customer Service Quality and Loyalty · Innovative Approaches in Technology and Social Development · Service and Product Innovation · Marketing
Critical service logic
The Multiple Facets of Co-Production
Collective Action and the Sustainability of Co-Production
Following the yellow brick road? (Dis)enchantment with co-design, co-production and value co-creation in public services
From public service-dominant logic to public service logic
The Service Framework
The potential impacts of digital technologies on co-production and co-creation
From marketing to public value
Co-Production, Interdependence and Publicness
Service-dominant logic
Case Study Research
Continuing the development of the public service logic
Enabling PSL and value co-creation through public engagement
Design for experience – a public service design approach in the age of digitalization
Virtual agents in the public service
Neighbourhood governance during the Covid-19 lockdown in Hangzhou
Making sense of the digital co-production of welfare services
Examining Resilience Across a Service Ecosystem under Crisis
The Service-Dominant Logic of Marketing
Value positions viewed through the lens of automated decision-making
Government as a platform, orchestration, and public value creation
Public value creation in digital government
A New Theory for Public Service Management? Toward a (Public) Service-Dominant Approach
Public Value Pragmatism as the Next Phase of Public Management
Beyond co‐production
Unpacking value destruction at the intersection between public and private value
Using thematic analysis in psychology
Platform Government in the Era of Smart Technology
Value Creation in the Public Service Ecosystem
Co-experience, co-production and co-governance
Service innovation through resource integration
| Obras citantes distintas | 5 |
|---|---|
| Citações por ano | 5 |
| Intervalo de citações | 2025 - 2026 (2) |
| Velocidade de citação | current |
| Altamente citado | Não |
| Tipos de citação | Neutras: 5 |