Adolescent Friendly Services
Quality assessment with simulated users
Bibliographic Data
| ID | 16780435 |
|---|---|
| Authors | Rosalila Pastrana-Sámano (0000-0002-0659-4650, Instituto Nacional de Salud Pública), Ileana Heredia-Pi (0000-0002-9998-9239, Instituto Nacional de Salud Pública), Marisela Olvera-García (0000-0003-2807-1348, Instituto Nacional de Salud Pública), Midiam Ibáñez-Cuevas (0000-0003-0245-1799, Instituto Nacional de Salud Pública), Filipa De Castro (0000-0002-6710-6315, Instituto Nacional de Salud Pública), Ana Villalobos (0000-0003-4509-1455, Instituto Nacional de Salud Pública), Pilar Torres-Pereda (0000-0003-1869-2044, Instituto Nacional de Salud Pública) |
| Year | 2020 |
| Volume | 54 |
| Pages | 36 |
| Publication date | 2020-04-24 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | Revista de Saúde Pública (JOURNAL) |
| Journal identifiers | ISSN: 0034-8910 • E-ISSN: 0034-8910 |
| Publisher | Universidade de São Paulo. Agência de Bibliotecas e Coleções Digitais (PUBLISHER) |
| DOI | 10.11606/s1518-8787.2020054001812 |
| PMID | 32267370 |
| OpenAlex | W3014855230 |
| Language | EN |
| Citations received | 5 |
| References cited | 7 |
OBJECTIVE: To assess the quality of adolescent friendly health services. METHODS: Qualitative assessment using the simulated user technique in first level clinics of Health Services of Morelos, Mexico, during 2018. Ten out of 17 facilities with non-exclusive adolescent friendly services were randomly selected. An additional facility with exclusive adolescent friendly services was included as an intensive subsample. Four adolescents served as simulated users interpreting different cases in the clinics. The total of 43 semi-structured exit interviews were conducted, and two nominal groups were made to assess the perceived quality from the adolescents’ perception of friendliness and experience. Thematic analysis of the data obtained was performed. RESULTS: Staff attitude was highlighted as a key element in the adolescents’ experience. Failures were found, such as the existence of bureaucratic barriers to access, lack of signage in clinics, lack of privacy and confidentiality, failure of physical examination during the appointment and lack of monitoring of the reasons for appointment. The exclusive clinic for adolescents offered more appropriate friendly services compared with nonexclusive clinics. CONCLUSION: Although the service is accessible in most of the clinics visited, it is still far from being friendly according to international recommendations. The exclusive clinic for adolescents stood out for having better structured mechanisms that can be implemented in nonexclusive clinics to improve the care process
External quality assessment · Operations management · Quality (philosophy) · Quality assessment · Adolescent and Pediatric Healthcare · Adolescent Sexual and Reproductive Health · Computer Science · Engineering · Pediatric Pain Management Techniques
Adolescent Friendly Services
Changes over time in HIV testing and counselling uptake and associated factors among youth in Zambia
Quantifying Disparities in the Continuum of Care for Maternal Health Attributable to Age Discrimination in Mexico, 1994–2018
Sexual and reproductive health among adolescents in vulnerable contexts in Mexico
Exploring Adolescents’ Perceptions of Accessing the Adolescents and Youth-Friendly Services in KwaZulu-Natal Health District
Effective Strategies to Provide Adolescent Sexual and Reproductive Health Services and to Increase Demand and Community Support
Evaluating youth-friendly health services
Adolescent Friendly Services
Salud sexual y reproductiva de hombres jóvenes en Chile
Mixed Methods Sampling
Demonstrating Rigor Using Thematic Analysis
How Many Interviews Are Enough
| Unique citing works | 5 |
|---|---|
| Citations per year | 0,83 |
| Citation span | 2020 - 2025 (6) |
| Citation velocity | recent |
| Highly cited | No |
| Citation types | Neutral: 4 |