Psychological contract violation and patient’s antisocial behaviour
A moderated mediation model of patient trust and doctor-patient communication
Bibliographic Data
| ID | 21620174 |
|---|---|
| Authors | Po-Chien Chang, Po‐Chien Chang (0000-0002-3082-3222, Macau University of Science and Technology), Ting Wu (0000-0002-2169-4334, Macau University of Science and Technology), Juan Du (0000-0001-7846-1905, Changzhi Medical College) |
| Year | 2020 |
| Volume | 31 |
| Issue | 4 |
| Pages | 647-664 |
| Publication date | 2020-02-10 |
| Peer Reviewed | Yes |
| Open Access | Yes |
| Type | ARTICLE |
| Venue | International Journal of Conflict Management (JOURNAL) |
| Journal identifiers | ISSN: 1044-4068 • E-ISSN: 1758-8545 |
| Publisher | Emerald (PUBLISHER) |
| DOI | 10.1108/ijcma-07-2019-0119 |
| OpenAlex | W3005621758 |
| Language | EN |
| Citations received | 3 |
| References cited | 42 |
Purpose The purpose of this study is to examine the dual effects of the violation of psychological contract on patient’s antisocial behaviour via the mediator of patient trust and the role of doctor-patient communication as a critical contingent variable in the psychological contract violation of patient’s antisocial behaviour relationship. Design/methodology/approach The data were collected from 483 hospitalized patients distributed in Shanxi province, China by using a self-administered survey. Findings The results indicated that psychological contract violation is positively associated with patient antisocial behaviour via patient trust. Moreover, the study found that doctor-patient communication moderates the mediated effects of psychological contract violation on patient’s antisocial behaviour through patient trust; that is, the mediated effect on antisocial behaviour is weaker when both doctor and patients have more communication. Research limitations/implications Due to a cross-sectional design in nature, the causal relationship cannot be developed based on the results. Despite the limitation, the present study provides insights for improving doctor-patient relationship by emphasizing the importance of increasing patient trust and doctor-patient communication. Practical implications To improve the quality of doctor-patient relationship, this study addresses the significance of properly showing understandings and care to regain mutual trust and reducing the likelihood of patient’s antisocial behaviour. Social implications The research findings have implications for both the health system and medical schools in China to reinforce the professional ethics and improve their medical humanities as the main concerns to generate a more sustainable doctor–patient relationship. Originality/value This study includes patient trust as a mediator and doctor-patient communication as a moderator to investigate the moderated mediation relationship among patients and medical professionals. By further examining the doctor-patient relationship, the results may not only help improve the efficient implementation of medical practices but also support the institutes and develop medical professionals for more positive doctor-patient relationships
Creativity · Originality · Psychological contract · Social contract · Clinical Psychology · Medical Malpractice and Liability Issues · Psychology · Psychology of Moral and Emotional Judgment · Social Psychology · Workplace Violence and Bullying
Psychological and implied contracts in organizations
Not All Responses to Breach are the Same
Changing Obligations and the Psychological Contract
Trust in Physicians and Medical Institutions
Patients’ trust in physicians
Common method biases in behavioral research
A comparison of methods to test mediation and other intervening variable effects.
The vicious circle of patient–physician mistrust in China
Addressing Moderated Mediation Hypotheses
Factors Influencing Trust towards Physicians among Patients from 12 Hospitals in China
How do you measure trust in the health system? A systematic review of the literature
Doctor-patient communication
Development of the Trust in Physician Scale
Psychological contracts and OCB
Violating the psychological contract
Development and validation of the Subtypes of Antisocial Behavior Questionnaire
The relationship between trust, attachment, and antisocial work behaviors
The Effects of Absence Culture on Individual Absence
The moderator–mediator variable distinction in social psychological research
The moderator-mediator variable distinction in social psychological research
Interpersonal perception in the context of doctor-patient relationships
How Patients Perceive Their Doctors' Communication
| Unique citing works | 3 |
|---|---|
| Citations per year | 1 |
| Citation span | 2023 - 2026 (4) |
| Citation velocity | current |
| Highly cited | No |
| Citation types | Neutral: 3 |