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The dynamic collaboration in crisis communication

A complex adaptive systems perspective

Bibliographic Data

ID22230971
AuthorsZhigang Tao (0000-0002-6041-1210, Hohai University, corresponding author), Yuchen Shi (0000-0001-6442-6375, Hohai University)
Year2025
Volume12
Issue1
Publication date2025-12-02
Peer ReviewedYes
Open AccessYes
TypeARTICLE
VenueHumanities and Social Sciences Communications (JOURNAL)
Journal identifiersISSN: 2662-9992 • E-ISSN: 2662-9992
PublisherSpringer Science and Business Media LLC (PUBLISHER)
DOI10.1057/s41599-025-06155-2
OpenAlexW4416909962
LanguageEN
References cited87

Crisis communication involves multiple sources of information, necessitating collaboration between organizations. The processes and reasons behind organizational collaborations in crisis communication remain inadequately studied. Based on the Complex Adaptive System theoretical framework, this study investigated the formation mechanisms of crisis communication collaboration and their evolution in practice, as observed during the COVID-19 response actions in China. Network data were collected through collective actions of releasing information and analyzed using the Exponential Random Graph Model. According to research findings, (1) bonding structures thrive in low-risk contexts, whereas bridging structures become indispensable as uncertainty increases. (2) During the initial stages of crisis communication, organizations tend to collaborate with other organizations that share similar characteristics. (3) The emergence of organizational collaboration is driven by external needs rather than planning or path dependence. Furthermore, there are implications for increasing organizational collaboration and network efficiencies during crisis communication

Complex adaptive system · Complex network · Crisis communication · Crisis response · Network dynamics · Organizational communication · Organizational network analysis · Disaster Management and Resilience · Public Relations and Crisis Communication · Team Dynamics and Performance

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Citation velocityhistorical
Highly citedNo
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